Windows Crashes and Minidumps Randomly

Discussion in 'Hardware' started by Grubenstein, Mar 19, 2006.

  1. Grubenstein

    Grubenstein Private E-2

    My PC has started to crash at random events, either whilst playing a game
    uninstalling a piece of software or using or checking my emails:

    AMD Althlon XP 2000+
    512mb RAM DDR 3 SLots, 2 Slots with P133 256mb cards
    Nvidia Geforce 4 Ti4600 256mb Graphics. Latest Nvidia Drivers.
    Chipset: Via 4 in 1 Hyperion driver up to date.
    Creative Audigy Soundcard.
    DSL Link Broadband Modem: Pipex ISP
    Connexant Dial up modem in PCI slot, but not used.
    Mini DV Card for Digital Camera + Pinnacle and Cannon Software.
    Microsoft Sidewinder Force Feedback Steering Wheel Gameport connected.
    Epson EPL-5700 Laser Printer.
    Evesham Vale System with MAG Innovision Monitor.

    I have run a minidump file through Windows Debugging tool and here are the results.

    Microsoft (R) Windows Debugger Version 6.6.0003.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini031906-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

    Executable search path is:
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntoskrnl.exe -
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 2600.xpsp_sp2_gdr.050301-1519
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
    Debug session time: Sun Mar 19 11:56:22.656 2006 (GMT+0)
    System Uptime: 0 days 16:35:31.224
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for ntoskrnl.exe -
    Loading Kernel Symbols
    ................................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    .......................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 9C, {0, 8054d370, c4284000, 136}

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.


    Followup: MachineOwner
    ---------

    kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    2 - MCA_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    3 - MCA_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    5 - MCA_NONFATAL
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    0xB - INIT_ASSERT
    0xC - INIT_GET_STATEINFO
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    0xD - INIT_CLEAR_STATEINFO
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 00000000
    Arg2: 8054d370
    Arg3: c4284000
    Arg4: 00000136

    Debugging Details:
    ------------------

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    NOTE: This is a hardware error. This error was reported by the CPU
    via Interrupt 18. This analysis will provide more information about
    the specific error. Please contact the manufacturer for additional
    information about this error and troubleshooting assistance.

    This error is documented in the following publication:

    - Bios and Kernel Developers Guid for AMD Athlon(r) 64 and AMD Opteron(r) Processors
    Bit Mask:

    MA Model Specific MCA
    O ID Other Information Error Code Error Code
    VV SDP ___________|____________ _______|_______ _______|______
    AEUECRC| | | |
    LRCNVVC| | | |
    ^^^^^^^| | | |
    6 5 4 3 2 1
    3210987654321098765432109876543210987654321098765432109876543210
    ----------------------------------------------------------------
    1100010000101000010000000000000000000000000000000000000100110110


    VAL - MCi_STATUS register is valid
    Indicates that the information contained within the IA32_MCi_STATUS
    register is valid. When this flag is set, the processor follows the
    rules given for the OVER flag in the IA32_MCi_STATUS register when
    overwriting previously valid entries. The processor sets the VAL
    flag and software is responsible for clearing it.

    OVER - Error Overflow
    Indicates that a machine check error occurred while the results of a
    previous error were still in the error-reporting register bank (that
    is, the VAL bit was already set in the IA32_MCi_STATUS register).
    the processor sets the OVER flag and software is responsible for
    clearing it. Enabled errors are written over disabled errors, and
    uncorrected errors are written over corrected errors. Uncorrected
    errors are not written over previous valid uncorrected errors.

    ADDRV - IA32_MCi_ADDR register valid
    Indicates that the IA32_MCi_ADDR register contains the address where
    the error occurred.

    MEMHIRERR - Memory Hierarchy Error {TT}CACHE{LL}_{RRRR}_ERR
    These errors match the format 0000 0001 RRRR TTLL



    Concatenated Error Code:
    --------------------------
    _VAL_OVER_ADDRV_MEMHIRERR_36

    This error code can be reported back to the manufacturer.
    They may be able to provide additional information based upon
    this error. All questions regarding STOP 0x9C should be
    directed to the hardware manufacturer.

    MODULE_NAME: nt

    FAULTING_MODULE: 804d7000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 42250ff9

    BUGCHECK_STR: 0x9C_IA32_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    LAST_CONTROL_TRANSFER: from 806f18df to 8053331e

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8054d348 806f18df 0000009c 00000000 8054d370 nt!KeBugCheckEx+0x1b
    8054d474 806ecc2e 80042000 00000000 00000000 hal!HalpMcaExceptionHandler+0xdd
    8054d474 00000000 80042000 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x46


    STACK_COMMAND: .bugcheck ; kb

    FOLLOWUP_NAME: MachineOwner

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------

    Is is a Memory problem, I am not sure how to check my memory for faults, or is there something else that is causing me grief. I have used teh Advanced Windows Care software that is availible for download on your site to try to sort out problems and streamline the operation of my system.

    Do I need to perform a windows repair, the problems seem to start when I installed Windows service pack 2 onto my machine.


    Thanks for any help in advance that you can give me.

    Regards

    Grubenstein.
     
  2. kjanz

    kjanz Corporal

    www.crucial.com
    run memory test there.

    if its okay, do run A repair.

    i leave service pack 2 off most my computers.

    i find it slows computers, provides little or no protection , at least for me.

    kj
    computer corrections
    cookson ok
     
  3. Grubenstein

    Grubenstein Private E-2

    If I do a Windows Repair, is there any way I can lose
    SP2 from the installation??
     

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