Windows does not detect hardware

Anon-9d5fdb2683 · Jul 16, 2007

hello.

When I connect my zen vision m to the computer, windows does not detect it. Someone who knows why windows not detect the mp3 player?

Budlen

MickeyRoush · Jul 16, 2007

First welcome to :majorgeeks

How familiar are you with Device Manager?

Go to Start
Run
type in:
devmgmt.msc
click OK

The Device Manager window should pop up.
Do you see anything with a Red X or Yellow ? confused

Let me know what you find. :cool

Anon-9d5fdb2683 · Jul 17, 2007

I cant see nothing with a red x or yellow.

la2pent · Jul 17, 2007

plug in your device before you turn on your computer

Anon-9d5fdb2683 · Jul 17, 2007

It dident help to restart the computer with the device in. Is it possible that I have turn off some kind of auto detection on my usb ports?

MickeyRoush · Jul 17, 2007

Budlen said: ↑

It dident help to restart the computer with the device in. Is it possible that I have turn off some kind of auto detection on my usb ports?
Click to expand...

Possibly. You can test that theory by putting another usb device in it's spot and see if your PC recognizes it.

Could you please give some info on your PC. Make, model, operating system?

Anon-9d5fdb2683 · Jul 18, 2007

other usb devices work in the same usb port so I have not disabled it.

My computer

Medion
amd athlon 64 processor 3400
1 gb ram
Os: windows xp sp2

Anon-9d5fdb2683 · Jul 18, 2007

when I search after the hardware, windows dosent find it.

MickeyRoush · Jul 18, 2007

First.
We may need to look at something.

Start > Run > msinfo32 > OK

Once the window opens, click the + by Hardware Resources, then select IRQ's

Once done, go to File > Export > save the info as a txt file and copy and paste the info here.

Second.
It seems like lots of owners of this device have this issue. It could also be caused by insufficient voltage for the USB device, therefore you should try a self-powered USB hub. The Zen Vision Manual says not to use one, but that is just to help eliminate issues when troubleshooting the device.

Third.
If the above doesn't work you could try making sure Legacy USB (or USB Emulation) is disabled in BIOS.

Fourth, do not do this until I've looked at the data from the First action! And do not do this if you're not familiar with working with the registry, I do not wish to be responsible for registry issues. Sorry, not trying to be unkind, I just want to stress the importance of working with the registry.
I copied below what another user did. It involved modifying a registry key. I'm not sure how familiar you are working with the registry, so I can not recommend doing this but if you're familiar and not worried about it, proceed at your own risk. Here it is copied and pasted (please wait to do this until I see you IRQ data):

PlaysForSure devices such as Creative Zen Micro, Zen Vision or others are properly detected, and reported "working properly" in Device Manager, however, Windows Media Player, Creative Media Explorer, or other PlaysForSure compatible applications fail to detect these devices. Windows Media Player reports an error code "C00D1179". Consequently you can not transfer files between their computer and these players.

To resolve this issue, it is necessary to modify a registry entry.

Important: It is strongly recommended that you back up your system registry before making any changes. Making any changes to the system registry other than the specific ones listed can cause system instability and may require the OS to be reinstalled to fix.

Please note that changing registry permission rights has inherent risks, especially if it is not done properly.

For a detailed procedure on how to back up, and restore the system registry or a subkey of the registry, please refer to http://support.microsoft.com/defaul...b;en-us;322756.

Click Start, All Programs, Accessories, System Tools, and then Backup. (The Backup utility is not installed with Windows XP Home edition. For information about how to install the Backup utility for Windows XP Home Edition, please refer to Microsoft Knowledge Base http://support.microsoft.com/kb/302894/EN-US/)

HOW TO: Install Backup from the CD-ROM in Windows XP Home Edition
Click the Advanced Mode button in the Backup Utility Wizard.
Click the Backup tab, and select check box for any drive, folder, or file that you want to back up, select the System State check box. This will back up the System State data along with any other data you have selected for the current backup

Now to edit the Registry Key that may be causing the issue.
Select Start - Run and type regedit to open the Registry Editor.
Click on the plus sign (+) next to My Computer to expand it. Continue to expand the following entries: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\U
SB
Right click on USB, and select Permissions.
If the Everyone entry is missing from the "Group or user names". You will need to add it.
Click on the Add button, key in "Everyone" into the "Enter the object names to select" dialog and click on the "OK" button
Select the "Everyone" on the "Group or user names" section, and then check the "Allow" box for "Read" for the "Permissions for Everyone".
Click on the OK button.
Click to expand...

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Windows does not detect hardware

Anon-9d5fdb2683 Anonymized

MickeyRoush Specialist

Anon-9d5fdb2683 Anonymized

la2pent Private E-2

Anon-9d5fdb2683 Anonymized

MickeyRoush Specialist

Anon-9d5fdb2683 Anonymized

Anon-9d5fdb2683 Anonymized

MickeyRoush Specialist