Windows Explorer problem.

moritz · Jul 27, 2006

Hi,

Recently on my laptop I'm not able to access any internet pages but theres nothing wrong with the connection because I can access there internet with other programs such as Soulseek.

It seems to be a DNS error of some sort but I dont know what to do.

Can anyone give me some help! Thanks.

Mada_Milty · Jul 27, 2006

An Internet Explorer problem, eh? No surprises there.

What error messages are you getting?

moritz · Jul 27, 2006

I forgot to mention I have the windows XP SP2

moritz · Jul 27, 2006

Hi Mada Milty

The error page from C:\WINDOWS\system32\shdoclc.dll/dnserror.htm shows up, but theres no specific identification of the problem

TimW · Jul 27, 2006

Could be soulseek as the cause:
http://faq.slsknet.org/index.php?sid=321573&lang=fr&action=artikel&cat=266085&id=576&artlang=en

moritz · Jul 27, 2006

TimW, I dont think that is the problem because its still happens when i'm not using soulseek, and from what i read from that article the cause from the problems should be from to many TCP connections attemps...

moritz · Jul 27, 2006

Is there any way so that I can find out what error is causing this problem?

TimW · Jul 27, 2006

Control panel / admin tools / event viewer / either under applications or system .....for the errors ...each should have a link for $MS )

Could also try these:
Clear (flush) the DNS cache manually (run "ipconfig /flushdns") (start / run / "type" cmd / enter / then type the above without qoutes)

Turn off unsuccessful ("negative") DNS caching
(Applies only to Windows XP and Windows 2000.) Unsuccessful ("negative") DNS caching can be disabled by adding three Registry Values (NegativeCacheTime, NetFailureCacheTime, and NegativeSOACacheTime, all not normally present), setting them to zero. Since manual editing of the Registry is a tricky and risky business, I've provided a simple Registry script to do the job. (Click the link to start the download; save the script to your desktop; and then double-click on it to run it. When you get "Are you sure you want to add the information ..." dialog box, click Yes. The script can be tossed into the Recycle Bin after it has been run.) There is no real downside to making these changes -- just delay if you make repeated tries to an invalid Internet name. (Nevertheless, please note that you use this script at your own risk, and that it's always a good idea to back up your Registry before making any change.)
http://cable-dsl.home.att.net/files/W2KWXPDNSfix.reg (this is the short cut link to the reg. files)

moritz · Jul 27, 2006

OK, before I try your suggestion this is what I found...

In the Event Viewer / Aplicattions there where some errors related to the IE

1st one
Type: Error
Origin: Application Hang
Description: Turning of the application explorer.exe, version 6.0.29000.2180, module of turning of hungapp, version 0.0.0.0, location of turning of 0x0000000

2nd one

Type: Error
Origin: Application error
Description: Application in fault drwtsn32.exe, version 5.1.2600.0, module in fault dbghelp.dll, version 5.1.2600.2180, adress in fault 0x0001295d

3rd one

Type: Error
Origin: Application Error
Description: Application in fault explorer.exe, version 6.0.2900.2180, module in fault divxdec.ax, version 5.2.1.1335, adress in fault 0x00003c18

Does this make any sense to you?

PS:the words may not be accurate besause my windows is in portuguese..

moritz · Jul 27, 2006

Wait!!

I'm sorry this is related to the 25th... so probably this is not the problem because the IE was working fine till today..

moritz · Jul 27, 2006

OK, before I try your suggestion this is what I found...

In the Event Viewer / Aplicattions there where some errors related to the IE

1st one
Type: Error
Origin: Application Hang
Description: Turning of the application explorer.exe, version 6.0.29000.2180, module of turning of hungapp, version 0.0.0.0, location of turning of 0x0000000

2nd one

Type: Error
Origin: Application error
Description: Application in fault drwtsn32.exe, version 5.1.2600.0, module in fault dbghelp.dll, version 5.1.2600.2180, adress in fault 0x0001295d

3rd one

Type: Error
Origin: Application Error
Description: Application in fault explorer.exe, version 6.0.2900.2180, module in fault divxdec.ax, version 5.2.1.1335, adress in fault 0x00003c18

Does this make any sense to you?

PS:the words may not be accurate besause my windows is in portuguese..

moritz · Jul 27, 2006

On the ipconfig theres not a given DNS number is that normal?

TimW · Jul 27, 2006

Right click on my network places / properties / right click on local area connection / click on tcp/ip then properties / check that obtain ip address and obtain dns server address are both marked as automatic ...

moritz · Jul 27, 2006

Im sorry I took so long but I'm having a hard time fiinding the network places, where is that?

And also i've downloaded the software you recommended but how can I make a back up of the registry?

TimW · Jul 27, 2006

Hold of on the reg. fix ....last ditch.

Start / Control panel / network connections ...should then show local area connection / right click and choose properties ...then tcp/ip and properties ...should be on the general tab.

moritz · Jul 27, 2006

Ok theyre both in automatic...

But what do you mean, I shouldnt make tha registry fix?

TimW · Jul 27, 2006

They were already in automatic, or did yo just change them ...at which point you could be good to go?
Reg fixes are sort of a last ditch ....wanted to find out if other things were poss. causing the problem.

Here is how to do a registry backup (set a system restore point also, before you do any reg, editing).
Click on START - RUN and type: Regedit (press ENTER). On the menu bar click on file, then export, choose where you want to save it, then enter a name for it in the box titled: File Name. At bottom put a tick in "All", then click on save. If you ever want to restore the saved version, just IMPORT it.
System Restore (it should save a copy daily, but you can always create a restore point manually.
The best method, in my opinion, is to download and run ERUNT. It's the best registry backup utility available - and it's free!!!
http://www.majorgeeks.com/download1267.html

moritz · Jul 27, 2006

Ok.. I've done that.

whats the next step?

TimW · Jul 27, 2006

Clear (flush) the DNS cache manually (run "ipconfig /flushdns") (start / run / "type" cmd / enter / then type the above without qoutes)

moritz · Jul 27, 2006

Ok done that

TimW · Jul 27, 2006

Are you still having the original problem?

moritz · Jul 27, 2006

Yes...

moritz · Jul 27, 2006

Its possible its the NegativeCacheTime, NetFailureCacheTime, or NegativeSOACacheTime.

Is this some kind of malware...

TimW · Jul 27, 2006

Let see if it is:
Panda online active scan
http://www.activescan.com

Matacumbie · Jul 27, 2006

Try a winsock fix. At a command prompt, type: netsh winsock reset Press Enter. Wait for it to finish and reboot.

Steve

moritz · Jul 27, 2006

Im typing and dwnloading in this computer, the laptop with the problem I cant access any internet pages so the online scan is off question

moritz · Jul 27, 2006

What do you mean "in the command prompt"?

TimW · Jul 27, 2006

Is the nic card actually working ....right click my computer / properties / device manager and see if you have any x's or ! on the nic card ...
also give us the results of the ipconfig (start / run / "type" cmd / "type" ipconfig /all)

"what do you mean in the command prompt ....as stated above ...start / run / "Type" cmd (command prompt)

moritz · Jul 27, 2006

I'm on the device manager but I dont find the nic card...

This is the result on the ipconfig/all (in potuguese... I can try to translate if you want)
Microsoft Windows XP [Versão 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Acer>ipconfig/all

Configuração IP do Windows

Nome do sistema anfitrião. . . . .: ACER
Sufixo DNS principal. . . . . . . :
Tipo de nó. . . . . . . . . . . . : Híbrido
Rota IP activado. . . . . . . . . : Não
WINS Proxy activado . . . . . . . : Não

Adaptador ethernet Ligação de área local:

Estado do suporte . . . . . . . . : Suporte desligado
Descrição . . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Endereço físico . . . . . . . . . : 00-02-3F-0F-4E-58

Adaptador ethernet Ligação de rede sem fios 2:

Sufixo DNS específico da ligação. :
Descrição . . . . . . . . . . . . : D-Link AirPlus G DWL-G122 Wireless U
SB Adapter(rev.B)
Endereço físico . . . . . . . . . : 00-13-46-6F-FB-22
DHCP activado . . . . . . . . . . : Sim
Autoconfiguração activada . . . . : Sim
Endereço IP . . . . . . . . . . . : 192.168.1.3
Máscara de sub-rede . . . . . . . : 255.255.255.0
Gateway predefinido . . . . . . . : 192.168.1.1
Servidor DHCP . . . . . . . . . . : 192.168.1.1
Servidores DNS. . . . . . . . . . : 192.168.1.1
Concessão obtida. . . . . . . . . : quinta-feira, 27 de Julho de 2006 20
:12:45
Concessão obtida válida até . . . : quinta-feira, 27 de Julho de 2006 21
:12:45

C:\Documents and Settings\Acer>

moritz · Jul 27, 2006

Matacumbie said:

Try a winsock fix. At a command prompt, type: netsh winsock reset Press Enter. Wait for it to finish and reboot.

Steve
Click to expand...

Just did that and the problem presists...

Matacumbie · Jul 27, 2006

Did you restart the machine?

If so, and it didn't change anything download and run WinSock XP Fix 1.2 here, http://www.majorgeeks.com/download4372.html

Steve

TimW · Jul 27, 2006

My "potuguese" is rusty, but the ipconfig looks good .....would try this suggestion, after doing Matacumbies latest suggestion .....connect directly to your router with a wire ....reboot and let it establish an ip and dns ...then see if you connect.

moritz · Jul 27, 2006

Just runned the Winsock fix rebooted and still I cant access internet pages...

Mind this is the only problem besause there nothing wrong with the internet

moritz · Jul 27, 2006

I just remainded, should have I turned off system restore?

TimW · Jul 27, 2006

moritz said:

I just remainded, should have I turned off system restore?
Click to expand...

Not sure what you mean by this ....could you do a different type test ...download firefox and save to a cd then install on the laptop and see if it runs ok (Firefox:
http://www.majorgeeks.com/Mozilla_Firefox_d2248.html)

moritz · Jul 27, 2006

The same thing happened with the Firefox..

But I'm now on my laptop conected directly to the router and the IE is working normally, so the problem must be the router?

TimW · Jul 27, 2006

Wireless card .....more likely ....click network connections ....(had been thinking you were not on wireless, ergo the local connection properties ...wrong we need to check the wireless properties) ..right click on wireless network / properties / tcp/ip / properties and again check on the auto check for ip and dns.

moritz · Jul 27, 2006

Yes the wireless card was the problem... its ok now. I guess the rebooting without the card and again with the card did it... simple

TimW · Jul 27, 2006

TGIF (thank god it's fixed!!)

moritz · Jul 27, 2006

Nevertheless nothnig is lost I always got to learn something. Thanks all for your help!

BTW do you know any good FREE Firewall because I had Oupost and the activation expired.

TimW · Jul 27, 2006

Zone Alarm Free: http://www.majorgeeks.com/ZoneAlarm_Free_d388.html

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