windows problems

1) couldn't open help and support
2) windows update is current
3) autoplay doesn't work
4) tried to download pics from camera to computer, in spite of going to autoplay and checking camera, windows media, nothing works
5) have windows 7 64b, i3 processor, intel hd, 6 gb
6) have restarted computer press f11 to factory condition, nothing
7) two year old computer, no disc. clicked gateway to restore computer to factory condition, nothing
8) from ur website, used tweaking .com, nothing
9) from ur website, used windows 7 manager, nothing
10) have carbonite on computer

short of throwing this damn thing away, can anybody offer any suggestions to fix or restore my computer to factory condition?
any help and suggestions would be most appreciated.
thank-you,
john

 

forgot to mention that i lose internet several times each day. isp provider has checked everything on his end and came out and checked everything here at house, everything is normal.
use malwarebytes pro, norton 360 and spybot weekly, sometimes bi-weekly.
plus have several cleaning programs that i run bi-daily.