Windows Restore Window TOO small to use.

I'm running Windows 7 on a Dell XPS Studio 7100
Avast Premium Antivirus
Malwarebytes Premium
Comodo Firewall

When Chrome and Opera refused to access the internet, I tried everything I could think of to get them to work. I figured the next thing was to restore to an earlier time.

So I open the System Restore app and all I get is this teeny windows. I can't scroll around; can't see any options or make any selections. I blindly hit enter a couple times and the machine rebooted, but Windows was unable to restore for some reason.

So, I have a tiny System Restore window and no access to the internet. In fact, none of my apps have access to the internet. But the network icon shows that I'm connected.

I tried rebooting the router, too. I AM able to access the internet from all my other devices. I ran sfc /scannow and there were no integrity violations.

I ran Malwarebytes and it found a PUP which I promptly quarantined. I ran a full antivirus sweep with Avast. No hits on that. And still no change.

So I don't what how to proceed now. Anyone have any ideas?

 

Can you boot the computer into Safe Mode?

If so, select "Safe Mode with Command Prompt". At the prompt, type in

rstrui.exe

and hit return. Wait for the System Restore module to start. It can take a while on some systems . . . I've seen it take nearly 10mins once. Once it starts, you should be seeing a normal restore window.

Starting system restore in this way ensures that pretty much only the restore module is running and nothing should be able to interfere with it.

Worth a try.