Windows shuts down anytime it connects to the Internet

Discussion in 'Software' started by elevatoresque, Aug 26, 2010.

  1. elevatoresque

    elevatoresque Private E-2

    Anytime my laptop connects to the Internet, I get this message: "Windows has encountered a critical error and will shut down automatically in one minute. Please save your work now." I tried using the shutdown -a command, as well as disabling automatic shutdown in advanced boot options, but it still occurs. The computer works just fine as long as it doesn't connect to the Internet. As soon as I let it connect, within 30 seconds it gives me that error.


    Like I said, I've tried disabling the automatic shutdown but it doesn't work. I've run antivirus programs (SuperAntiSpyware and MalwareBytes) and they have found nothing. Please help! I'd rather not have to reinstall my whole system if I can help it.



    I ran sfc.exe /scannow and it did indicate it found problems and repaired them, and directed me to a rather lengthy log it generated (I can post it here if needed; it's just really long) and asked me to restart. I restarted and let it connect to the Internet, and within a few seconds the same error appeared.

    I've attached my system info in case that helps.

    From the event log:

    Faulting application name: services.exe, version: 6.1.7600.16385, time stamp: 0x4a5bbf1b
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x00dfff41
    Faulting process id: 0x270
    Faulting application start time: 0x01cb4526e01d86a4
    Faulting application path: C:\windows\system32\services.exe
    Faulting module path: unknown
    Report Id: 55a31efa-b11a-11df-936a-001e33f35107
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    If you open Internet Explorers No-Addons mode (found in Accessories > System Tools) can you connect to the internet ok, also if you boot into Safe Mode with Networking can you connect to the internet ok?


    If you install and run say Firefox or Opera can you get onto the internet ok?


    I would if the above doesnt work ok, run the below and remember to start a new thread in the malware forum area and attach the requested logs so our malware experts can see if any malware is the cause (not all scanners for malware will find everything), especially for me as Services main exe is affected but with an unknown module.

     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds