Windows Update has stopped working

Discussion in 'Software' started by motc7, Mar 18, 2011.

  1. motc7

    motc7 Vice Admiral (Starfleet)

    Hey guys. I'm stumped on this one.

    We have Windows Server 2008 SP2, and about 5 months ago we started getting the following error. It's attached. Here is the text though.

    Problem signature:
    Problem Event Name: BEX
    Application Name: wuauclt.exe
    Application Version: 7.4.7600.226
    Application Timestamp: 4a7b870b
    Fault Module Name: wucltux.dll
    Fault Module Version: 7.0.6002.18005
    Fault Module Timestamp: 49e03832
    Exception Offset: 00016abb
    Exception Code: c0000409
    Exception Data: 00000000
    OS Version: 6.0.6002.2.2.0.272.7
    Locale ID: 1033
    Additional Information 1: 6eed
    Additional Information 2: 2ab68b6fa55e1b351c9624d8cb298238
    Additional Information 3: e841
    Additional Information 4: f1219330a87faa40a0ba4afd59e53bcd

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409


    I saw that the last time that updates were installed were 08/27/2010. I searched around and found a post about installing the latest update agent. I did that, rebooted the server, but still this error is there.

    One suggestion is to run sfc /scannow, which is in progress as of the time of this post. However, what is the real problem and the real ultimate solution? Thanks! :cool:major
     
  2. motc7

    motc7 Vice Admiral (Starfleet)

    Sorry, forgot the screenshot.
     

    Attached Files:

    • WU.png
      WU.png
      File size:
      18.4 KB
      Views:
      7
  3. motc7

    motc7 Vice Admiral (Starfleet)

    SFC Scan shows the following.


    I am going to do a reboot, but I'm looking at those logs as well. I would love to post them, but the zip file is just over the 2MB limit, so I don't know what to do there.
     

    Attached Files:

    • wu2.PNG
      wu2.PNG
      File size:
      24.4 KB
      Views:
      5
  4. tgell

    tgell Major Geek Extraordinaire

  5. Baxter Stockman

    Baxter Stockman Private First Class

    Are you trying to install multiple updates?

    I've had luck just going to microsoft's website and searching for the KB##### and manually downloading the update. Then after that update goes through running windows update to see if it resolved.

    Just an idea.
     
  6. motc7

    motc7 Vice Admiral (Starfleet)

    Guys, totally fixed. I need more patience sometimes.


    SFC /SCANNOW is my friend!
     

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