Windows Update won't pdate

Hi guys

I am trying to install an automatic update but just keep getting the message The following updates were not installed:-

"Cumulative Security Update for Internet Explorer 7 for Windows XP (KB928090)"

I have tried installing it manually but it keeps bombing out part-way through. I have checked and double checked that there is no virus or spware affecting it but am now at a loss as to what to try next, other than to turn off automatic updates.

Any suggestions?

 

It is really a dumb question, but one worth asking I suppose

Auto update wouldn't have downloaded it if it wasn't required, so that alone should tell you that I have IE7.

 

I've been having with Windows Update not working on both my machines.
I have IE7 on my desktop WinXPHome and SP2. I have been in contact with Microsoft about this and have received tons of instructions.... pasted below are what they have asked me to try... which I have not completed yet.

Perform a clean boot and disable third party services and startup items
=====================================================
1. Click Start and Click Run, and in the "Open" line, type in "MSCONFIG" (without the quotation marks) and then click OK.
2. On the Startup tab, click Disable All.
3. On the Services tab, check the box before "Hide All Microsoft Services" and then click Disable All
4. Click OK. Choose Yes to restart the computer.
5. Check "Don't show this message or launch the system configuration utility when Windows starts" if you receive the message after restarting the system.

Then try to update Windows again, check if you still receive the error code.

NOTE: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved.

If it still cannot be resolved, please help collect some information for my further research.
How to collect the Windows Update log file
================================
Note: Since there are two Windows Update log files with similar names, please be aware that I am requesting the "WindowsUpdate.log" file without a space in the middle of the name.

1. Click on Start, Run and type "WindowsUpdate.log" (without the quotes)
2. Click on the OK button. We will see a file named "WindowsUpdate.log"
3. Now click on the "File" menu and then click on the "Save As" and select "Desktop" in the "Save in" option on the top of the window.

Bitzy,,,, "winging it" and will let you know how it turns out.

 

Hi Bitzy

Thanks for your post. I solved my problem by reinstalling XP. Will try the MS advice should the same problem arise again on another machine, so please let us know how you get on.

 

I broused through a Microsoft Users Group and found this post and it actually solved my problems for getting Windows Update to work again. I applied only the first five suggestions and it cured my problems. Some of my background services were not correctly configured to work with Windows Update.

As alway, read through ALL of the information below before attempting any fixes in the event you run into a problem.

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If you have a Wireless Router:-
In the security tab, make sure you aren't blocking AcitveX.
Possible reasons :-
1. Internet Explorer temporary files corrupted.
2. Background Intelligent and Event Log service not started
3. SoftwareDistribution folder has become corrupted
4. You may need to re-registered some dlls files
5. You may need to add Windows Update to the Trusted Sites Zone:
6. Spyware.
7. Third party programs running in background.
8. ActiveX controls corrupted
Suggestion 1:-
Clearing Temporary Internet files, cookies and history in Internet Explorer
Tools>Internet Options>General
You'll see Delete Cookies, Delete files, Delete History
NB: "Delete all offline content", will delete all files needed to browse the
websites
offline.
Reboot and try Windows Update again.
Suggestion 2:-
1: Check that the Background Intelligent Transfer Service to is set to
Automatic and
verify the Status is Started.
Click Start, Choose Run, and in the Run box, type services.msc, Click OK
Locate the Background Intelligent Transfer Service service, and right-click
to select it.
Select Properties, and in the Startup Type list, select Automatic. Verify
the service
Status is Started. Click OK.
2. Check that the Set Event Log service is set to Automatic and verify that
the Status is
Started
Click Start, Choose Run, and in the Run box, type services.msc, Click OK.
Locate the Event Log service, and right-click to select it.
Select Properties., and in the Startup type list, select Automatic. Verify
the Service
status is Started. Click OK.
3. Register qmgr.dll and qmgrprxy.dll
Click Start, Choose Run and in the Run box, type regsvr32 qmgr.dll, Click OK.
Click Start, Choose Run and in the Run box, type regsvr32 qmgrprxy.dll,
Click OK.
Suggestion 3:-
It is possible that the contents of the SoftwareDistribution folder have
become corrupted,
so try Renaming the SoftwareDistribution folder
Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.
Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type: %systemroot%
Click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.
Please note that your update history is contained in the "datastore" folder
and when you
rename the Software Distribution folder, the history is lost but it's not
important. You
can if need be, copy the contents back from the renamed
softwareDistribution.old folder.
Losing the history of Windows Updates is not important.
Suggestion 4:-
Certain files may have become unregistered, and you will need to register
them again:-
Click Start, Choose Run and in the Run box, type regsvr32 wuaueng1.dll,
Click OK.
Do the same for the other files:-
wucltui.dll
wuaueng.dll
wuapi.dll
jscript.dll
MSXML.DLL
MSXML2.DLL
MSXML3.DLL
Suggestion 5:-
Add Windows Update to the Trusted Sites Zone:
Please note that Security settings in Internet Explorer must be set to
Medium or lower for
ActiveX files to correctly pass to your computer.
Only the Web sites listed in Internet Explorer's Trusted Sites Zone will be
affected by
the lowering of Security settings. Your current security settings for all
other Web sites
will remain as they are currently configured.
Open Internet Explorer, click Tools, and then click Internet Options, Click
Security.
Click Trusted Sites Zone. Click Sites.
Clear the Require server verification (https for all sites in this zone
check box.
Use the Add button next to the Add this Web site to the zone box to add the
following
sites:
http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com
Suggestion 6:-
The below links assist you in checking your system for parasites:-
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/tshoot.html
Please note that some malware may kill the internet connection when it is
removed, the
program on the link below will enable you to regain the internet connection.
http://www.cexx.org/lspfix.htm
Spyware Programs links:-
http://www.microsoft.com/athome/security/spyware/software/default.mspx
(Windows Defender)
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot
Suggestion 7:-
Make sure you haven't got anything blocking Windows Update like Nortons,
Zonealarm etc
Also make sure you don't have a Web Accelerator working in the background
such as
NetZerio, HiSpeed, Speedband etc.
Suggestion 8:
If you need to reinstall the ActiveX controls (because they may have become
corrupt):-
Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan
for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows
XP Service
Pack 1
http://support.microsoft.com/kb/916259

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Bitzy​