Windows Update

Aloha,

Recently had malware that was fixed but am unable to do a Windows update (Error Code 80246008)

Tried to start the "Background Intelligent Transfer Service" but is not in services. Also tried WinFix but it did not work either.

Please help!

Windows 7 Home Premium
Service Pack 1
Acer Aspire 7560
64 bit OS

 

Get a couple more options on this, but I had this happen to me, and I ran Tweaking.com and it fixed my problem.

http://majorgeeks.com/Tweaking.com_-_Windows_Repair_d7141.html

Also see this. http://support.microsoft.com/kb/883614

 

I tried both and no luck!

 

Did you try a disk check or a restore ?? Also, when you removed your malware, did you happen to use Combofix ??

 

I did run a Check Disc and ComboFix was apart of the Malware fix.

 

I also tried from the Microsoft Forums, but did not work.

http://answers.microsoft.com/en-us/...-working/e8f56dbc-4072-406f-a3cc-ee252b576c0f

 

I am also unable to use Microsoft office programs

 

Have you tried turning off your firewall/security programs? Sometimes incomplete installs will cause these problems. You said you used ComboFix, which can be dangerous if you don't know exactly what it is removing. It may have removed something you didn't need removed.

Try this:
Download your AV/Firewall/Security and then go offline. Uninstall the existing ones and reinstall them with the new files you downloaded. Go back online and see if updates work.

 

I tried open and shut off windows firewall but it won't open. I Shut off antivirus software and still windows firewall won't open or windows update won't open. Combofix was used by the Major Geeks malware guys.

 

I did this:
Try this:
Download your AV/Firewall/Security and then go offline. Uninstall the existing ones and reinstall them with the new files you downloaded. Go back online and see if updates work.

The installation of AVG or Superantispyware will not work if not connected to the internet. So I went online and they still would not install. When trying to install AVG I got this message, "The Windows Installer Services could not be accessed". So now I have no protection.

 

See http://support.microsoft.com/kb/2642495

 

Hello, I followed the link and followed all instructions. All 4 fixes failed to work.
1. Fix it FAILED
2. The Windows Installer Service was started successfully
3. Erroe message "Class not registered"
4. I tried to re-install AVG and Superantispyware but they did not install.

 

Go into "Safe Mode with Networking" and try installing an AV and SAS.

 

OK I was able to install AVG but not SAS

 

Still unable to open Windows update.

 

Long shot, try this,http:

http://www.majorgeeks.com/Tweaking.com_-_Windows_Repair_d7141.html

 

When trying to install Tweaking.com-Windows Repair I got this error message, "Could not create uninstall shortcut:" Installation stopped

 

Do you have a repair install option, or head back to the Read and Run Me First Malware forum, to do another Malware check.

 

I do not have a repair install option. I will go back to the Malware forum. THANK YOU!

 

I receieved this message from the Malware Guys;
TimW MajorGeeks Administrator - Jedi Malware Expert

"I am afraid we have gone about as far as we can in the malware forum. Seek additional help in the software forum."

 

Confusing. Try Safe Mode with Networking and try to download Tweaking.com, install it, then leave safe mode and run it.

 

I tried Safe Mode with Networking and downloaded Tweaking.com, install it, but it would not run. I also did the "If you don't have BITS service or cannot to run it,none of previous method help..." Windows update still does not open

 

I am unable to open "Services" to check. Is that where I would check?

 

Go to Control Panel, click on Administrative Tools, and click Services, or open the Start Menu, and in the search line type, services.msc and press enter.
Scroll until you see Background Intelligent Transfer Services, and check if it is started, if not click start in the left corner. If you didn't know if it was in Services,, how did you know it wasn't there or started or not ?? Just wondering.

 

Attempted both ways to access "Services" and get an error message "Class not registered" I found out by working with the malware guys.

 

Did you try to g in Safe Mode ?? Or a complete System Restore ??

 

Yes I tried it in Safe Mode but not a complete System Restore.

 

Not sure if this will help but the is the dialog I had with the Malware guys. It also does not seem like we ran another Malware scan when you sent be back.

doctorforgolf
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Re: Trojan Horse Generic28.ANIC

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Aloha, I have been working with the guys in the sotware forum with little success. They think I may still have a malware issue so sent me back. I follwed all the READ AND RUN instructions
however when I get to Enable User Account Control (UAC) section it will not open so I am unable to continue.


TimW
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Re: Trojan Horse Generic28.ANIC

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Download this file and click on it to merge with the registry:

Bit.reg


doctorforgolf
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Re: Trojan Horse Generic28.ANIC

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Downloaded and ran Bit.reg *Registry Error: Cannot import


TimW
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Re: Trojan Horse Generic28.ANIC

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Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
Now select the Start Repairs tab.
The click the Start button.
Create a System Restore point if prompted.
On the next screen, click the Unselect All button to first deselect all repairs.
Now select the following repair options:

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Remove Policies Set By Infections
Repair Winsock & DNS Cache
Repair Proxy Settings
Repair Windows Updates
Set Windows Services To Default Startup


Now on the lower right side check the box to Restart/Shutdown System When Finished
Then make sure the Restart System radio button is enabled.
Shutdown any other programs that you are running now before continuing.
Now click the Start button.
Be patient while the tool repairs the selected items.
It should reboot automatically when finished.



doctorforgolf
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Re: Trojan Horse Generic28.ANIC

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After right click and select Run As Administrator I got the following popup error; PcWintech CustomTabs
Run-time error '9'
Subscript out of range



TimW
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Re: Trojan Horse Generic28.ANIC

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Do you have your install disc? If so, go to start / run / and type in:
sfc /scannow.
__________________



doctorforgolf
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Re: Trojan Horse Generic28.ANIC

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I have Factory Default Backup discs that I made when I first got this laptop but not a install disc. I tried the sfc /scannow and a small black popup appeared briefly and disappeared.



TimW
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Re: Trojan Horse Generic28.ANIC

--------------------------------------------------------------------------------

I am afraid we have gone about as far as we can in the malware forum. Seek additional help in the software forum.
__________________

 

Was following this thread and also similar issues on another techsite. This is in regards to BITS. Effects of a new variant of ZeroAccess. To think the fix was simple.

http://forum.avast.com/index.php?topic=102903.0

I'll not post a link of the other techsite, but the above is from Avast's forum.
Head to page two.

I'll quote essexboy and kudos to him. It deletes the service.
Open an elevated command prompt:

Next download and run the Reg fix from plodr's post#22 or from essexboy's post. If you are interested in the other techsite's link I can PM you the link as Windows Updated.

Cheers..



Cheers..

 

Well I did a complete system restore and everything seems right with the universe. Thank you so very much for all your help!

 

I am trying to use the 'Tweaking.com' app for a similiar prob and my 'puter says that it is a gigantic risk to run it....should I go ahead and do it anyway?