Windows Updates

Discussion in 'Software' started by Jud149, Mar 17, 2013.

  1. Jud149

    Jud149 First Sergeant

    System is XP Pro, SP3. I have 3 Windows updates that will not take. I have the icon on my toolbar saying updates are ready for your computer, etc. I have run the updates several times and the icon still remains. I've also run the MS Fix It program which after completed, says problem resolved. When going to the MS site for updates, there are 3 high priority updates ready to be installed but installing them here is also fruitless. However, what is also stated here is:
    Download size 0 KB with estimated download time of 0 minutes. I just want to get rid of the update icon on my tool bar. Any help will be appreciated.
     
    Jud149, Mar 17, 2013
    #1
  2. Maxwell

    Maxwell Folgers

    Updates for Windows XP are usually performed via the Windows or Microsoft Update website rather than via the control panel. However, since you are using XP Pro, do you have a WSUS server from which updates are distributed from?

    Do you have the KB numbers of the updates that didn't take? and does manually installing the items listed in the MS KB (Microsoft Knowledge Base) resolve the issues?
     
    Maxwell, Mar 17, 2013
    #2
  3. Earthling

    Earthling Interplanetary Geek

    If you run Windows Update from your Start menu, when the available updates appear first uncheck the problem update and a box will be available not to show it again.
     

    Attached Files:

    Earthling, Mar 17, 2013
    #3
  4. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    State the kb items.If one is kb2807986 hold off on that. It has to do with a kernel and I read something about problems with some graphics cards.
    I haven't installed this on any of my XP and 7 computers. I'm waiting to get more info.
     
    plodr, Mar 17, 2013
    #4
  5. pwillener

    pwillener MajorGeek

    pwillener, Mar 18, 2013
    #5
  6. Jud149

    Jud149 First Sergeant

    Thanks for the replies. History shows these updates being successfully updated 3 times. The updates in question are KB2789643, KB2742596, and KB2729450. I've tried all the suggestions presented but to no avail. As I mentioned, all 3 updates show 0 KB download size and 0 download time on the MS download site. There is also a note by each one stating "this update has already been downloaded to your computer but if you select it, it will finish installing (recommended).
     
    Jud149, Mar 18, 2013
    #6
  7. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    KB2789643 offered repeatedly
    http://answers.microsoft.com/en-us/...stalling/da58cec3-cbbf-4178-b268-6d59310ba4c4
    which led me here http://support.microsoft.com/kb/910339
    Scroll down until you see XP and expand.
    Was the fixit you ran on that page?
    If not, try it. If so, move on to the next two steps.

    Check to be sure you have .NET2 SP2
    This tool will help you determine what versions and SPs of .NET are installed.
    http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
    You run it as if you were going to cleanup (remove something). It lists what is on the computer. You can quit after you've noted what is on without changing any of the .NET components.

    2742596 another .NET2 but this from January, whereas the above was from February.
    http://answers.microsoft.com/en-us/...t-is-not/b5a576cd-967e-4cbb-81ff-dd8e367489b9

    2729450 an even earlier .NET 2 update, from November 2012.

    Plan of attack: do the last update first, 2729450 and reboot, even though it says it is not needed.
    If it doesn't install, go to the url listed at the first update http://support.microsoft.com/kb/910339
    and run through the troubleshooting steps. Reboot, then try just this one update again.

    If it succeeds, try the 2nd update in the list 2742596.

    I have one XP computer in the house with .NET 2 but I do not have SP2 on it. I stuck with .NET2 SP1 so I was not offered two of those updates.
    I was offered 2789643 and I installed it at the end of Feb 2013.
     
    plodr, Mar 18, 2013
    #7
  8. Jud149

    Jud149 First Sergeant


    Thanks again. The MS Fix is the same one I ran before. Interestingly, 5 new updates were available so I installed them along with the problem 3. The 5 took but the same 3 problems ones did not. As far as installing them individually, I cannot find that option. It's all or none.

    As far as .NET2 SP2, I started running it but shut it down as I didn't understand it except for deleting files.
     
    Jud149, Mar 19, 2013
    #8
  9. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Open up IE and copy this into the address bar
    Code:
    http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us
    Click the Custom button and wait while it scans your computer.
    When the 3 updates appear, uncheck all but one and click install.
    You'll get another screen with a review showing just the one update and its size. Click install again.
     
    plodr, Mar 19, 2013
    #9
  10. Jud149

    Jud149 First Sergeant

    Thanks again, but they will not install individually either. When shutting down, the system tries to install them but to no avail.
     
    Jud149, Mar 19, 2013
    #10
  11. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Have you turned off automatic updates?
     
    plodr, Mar 20, 2013
    #11
  12. Jud149

    Jud149 First Sergeant

    I just turned auto updates off. So your saying to just manually update periodically and forget about the 3 problem items?
     
    Jud149, Mar 20, 2013
    #12
  13. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    Now that you've turned off auto updates, fire up Microsoft update from the program list go to the site, click custom, let it scan and pick one update, 2729450 if it is listed.
    I've been updating XP this way on several computers for years. You can select just one update.

    When i got a new computer and needed to update XP, something like 89 updates were listed. I did about 30 at a time until i finally had all the updates I wanted.
     
    plodr, Mar 20, 2013
    #13
  14. Jud149

    Jud149 First Sergeant

    Still a no-go. Funny, they show as taking on history update each time I've tried yet still remain on the high priority update list.
     
    Jud149, Mar 21, 2013
    #14
  15. Jud149

    Jud149 First Sergeant

    Yes, I'm using Comodo firewall and AV. I'll turn them off and give it another shot. Many thanks for the reply.
     
    Jud149, Mar 21, 2013
    #15
  16. Jud149

    Jud149 First Sergeant

    Just tried to install the 3 problem updates with Comodo firewall and AV shut down but no success. Thanks anyway.
     
    Jud149, Mar 21, 2013
    #16
  17. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    I'm out of ideas.

    You could uninstall Net 2 SP2.
     
    plodr, Mar 21, 2013
    #17
  18. Jud149

    Jud149 First Sergeant

    Thanks for trying...
     
    Jud149, Mar 22, 2013
    #18
  19. Jud149

    Jud149 First Sergeant

    Yep, here you go and thanks...

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 9:30:04 AM, on 3/26/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
    C:\Program Files\ATT\8.2.1.6\ma\bin\MAHostService.exe
    C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
    C:\Program Files\ATT\8.2.1.6\ma\bin\node.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    c:\opt\MBCASE\pm\bin\mcp.exe
    C:\Program Files\Common Files\Motive\pcCMService.exe
    C:\WINDOWS\system32\svchost.exe
    c:\opt\MBCASE\WIS\TBCD\tbmux32.exe
    C:\WINDOWS\system32\cmd.exe
    C:\opt\MBCASE\pm\bin\cmserver.exe
    C:\WINDOWS\system32\cmd.exe
    C:\opt\MBCASE\pm\bin\lic_srv.exe
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\COMODO\COMODO Internet Security\cistray.exe
    C:\Program Files\COMODO\COMODO Internet Security\cis.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Fidelity Investments\Fidelity Active Trader\System\atng.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.my.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
    O4 - HKLM\..\Run: [COMODO Internet Security] C:\Program Files\COMODO\COMODO Internet Security\cistray.exe
    O4 - HKCU\..\Run: [PxDotNetLoader] "C:\Program Files\Fidelity Investments\Fidelity Active Trader\System\ATPStartupAssistant.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
    O16 - DPF: {7E9522CF-6B95-46D6-8E2F-7638F507313F} - http://www.fastaccess.drivers.bellsouth.net/software/DSLspeedtool/bls_speedop.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: ATT MAHostService - Alcatel-Lucent - C:\Program Files\ATT\8.2.1.6\ma\bin\MAHostService.exe
    O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\AVAST Software\Avast\AvastSvc.exe (file missing)
    O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: COMODO Virtual Service Manager (cmdvirth) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdvirth.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: konfig - Unknown owner - c:\opt\MBCASE\pm\bin\mcp (file missing)
    O23 - Service: license - Unknown owner - c:\opt\MBCASE\pm\bin\mcp (file missing)
    O23 - Service: mcp - Unknown owner - c:\opt\MBCASE\pm\bin\mcp (file missing)
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: pcCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\pcCMService.exe
    O23 - Service: TransBaseService - TransAction Software, D 81737 Munich - c:\opt\MBCASE\WIS\TBCD\tbmux32.exe
    O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)

    --
    End of file - 7395 bytes
     
    Jud149, Mar 26, 2013
    #19
  20. Jud149

    Jud149 First Sergeant

    Oops, think I did that wrong. Sorry...
     
    Jud149, Mar 26, 2013
    #20
  21. addysaw

    addysaw Private E-2

    tell me latest updates plz
     
    addysaw, Mar 30, 2013
    #21
  22. Jud149

    Jud149 First Sergeant

    Thanks once again. Re my log, Avast is not running as it was deleted some time ago. I did remove the item, though, from my HJT log. The other items u questioned in the log are known and are okay.
    I did uninstall Comodo as u suggested, both the firewall and AV, then ran CCleaner, and then again attempted to run the MS updates. Unfortunately, they again did not take. As I mentioned, though, each time I try the updates they show in the MS log as taking. Interestingly, I counted about 100 updates of KB2729450 with the other 2 problem updates I'm sure being equal in count on the log. These are from updates I've been trying since they were first available back in Nov., 2012. I wonder if this could have anything to do with them not taking. Another mystery is that now when using MS MRFixIt to fix the problem, he says he has run into a problem (lol) and to try again later which I've done to no avail.
    Anyway, I very much appreciate your help. You're a trooper. Jud
     
    Jud149, Mar 30, 2013
    #22
  23. theefool

    theefool Geekified

    Out of curiosity, when running these updates, what does event viewer say about the failure?
     
    theefool, Apr 1, 2013
    #23
  24. Jud149

    Jud149 First Sergeant

    The vast majority of times the MS update log will show the updates as taking. But there are a few times it will show them not taking with error codes of
    of OX652 or OX800705AA.
     
    Jud149, Apr 1, 2013
    #24
  25. theefool

    theefool Geekified

    I THINK that system restore is failing here.

    So option one. Disable system restore, then re-enable it. Try the update again.
    Option two. Restore to a previous point, and try again.
    Option three. Disable system restore. install updates.

    Either way COULD be risky. I'd backup and try either one.

    Essentially, any time you do an update, the computer will do a system backup. If that fails, you will get an error, and the update will fail. There are other EXTREME methods that may get around this, but MicroSoft doesn't support them.
     
    theefool, Apr 2, 2013
    #25
  26. Jud149

    Jud149 First Sergeant

    Thanks. Actually I'm a little leery of disabling system restore as it states it wipes out all restore points when this is done. What I've done is blocked the updates from being shown as current uninstalled updates. This is probably not the best thing to do but I'm tired of screwing around with them. All other updates are taking normally. Apparently I'm not the only one with this problem as Googling them will attest. Thanks again.
     
    Jud149, Apr 3, 2013
    #26

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