Windows xp shutdown

Just so I'm or WE are not guessing as to a fix for you... some more info would be great?

http://www.majorgeeks.com/vb/announcement.php?f=21



you say start button is that the one on the Case or the Start > Turn Off Computer one?

 

We can never have too much information on a problem to help use to help you!

Some system specs may help if you dont know what you have inside your PC then this will help http://www.majorgeeks.com/download183.html

other info that will help are.....

1. Has this just started happening? if so what did you install ( software or drivers ) or change on or inside your PC ( Hardware )?

2. Do you see and are able to click the Shutdown button or when you click shutdown does it freeze on shutdown @ say "saving your settings" ? ( 2 different issues are here Shutdown or Powerdown )

3. Does this happen in Safe Mode? ( f8 @ boot )

4. Do you have Critical MS updates including SP1?

5. Are hardware drivers upto date?

 

Correct, thread starter needs to read the first response and follow the link to get help. We are not mind readers, but we can guess as to your problem all day long. I can come up with a good 30 or more possibilities off the top of my head.

loc1183 please provide the information requested so your not wasting our time with responses that may not be appropriate for your machine.

 

Apart from your system specs which will help a great deal,


I have one other thing for you to try... A hunch of mine is that a program is not terminating and that is making your shutdown hang... now tracking this down needs you to to be patient, first off hit CTRL_ALT_DEL and bring up the task manager.. then in the applications tab are their any running apps in their if so stop one and shutdown.. if thats not the one that lets your PC shutdown go on to another... do this with your system tray also.

Check in Task Manager also in the Processes tab are their any processes using alot of CPU time ( apart from System Idle Process as that is normal to be at 90%+ when the PCs doing nowt )

as General Lee Stoned said above look in the event viewer as it can list any errors at around your time of shutdown.

 

if you click System are there any errors around the time of shutting down?

 

Any event ID number to that error in service control manager?


also I'm going to take a BIG step backwards..... WE really need your system specs as they will be of great help, plus as Gottheit has pointed out have you done a full Anti Virus and spyware check? ( cheers Gott forgot that one )

Make sure your AV profram has latest updates to virus files or you can always use http://housecall.trendmicro.com/ which is a free online check and to check for spyware use http://www.majorgeeks.com/download.php?det=506 which is also free make sure to click update once you installed the program to get latest files.

as if its your system process thats at 77-90% usage then somethings hogging cpu time as generally that one doesnt hog too much cpu time.

 

Great so I would gather that the combined AV and Spyware checks didnt find anything?

As to the info on Specs that may help in my second pots their is a link to a program called Aida32 http://www.majorgeeks.com/download183.html download and run this app once running on the top menu bar you will see report click that and then Report Wizard > Next > pick System Summary only > Next > pick plain text > Finish > the program will generate a report save this report to a file > open that text file up from the saved location.

Once opened the part of the report to copy and paste into a post will be like mine below.

-------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 1
Internet Explorer 6.0.2800.1106 (IE 6.0 SP1)
Computer Name TEMPUSFUGIT
User Name XXXXX
Logon Domain TEMPUSFUGIT

Motherboard:
CPU Type Intel Pentium 4A, 2400 MHz (4.5 x 533)
Motherboard Name Gigabyte GA-8IHXP (6 PCI, 1 AGP, 4 DIMM, Audio, LAN)
Motherboard Chipset Intel Tehama i850E
System Memory 512 MB (RDRAM)
BIOS Type AMI (02/24/03)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port SIEMENS USB Data Cable (COM4)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce4 Ti 4400 (128 MB)
3D Accelerator nVIDIA GeForce4 Ti 4400
Monitor Samsung SyncMaster
Multimedia:
Audio Adapter Creative SB PCI128 (Ensoniq ES5880) Sound Card

Storage:
Floppy Drive Floppy disk drive
Disk Drive Promise 2+0 Stripe/RAID0 SCSI Disk Device
Disk Drive QUANTUM FIREBALLP AS40.0 (39 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive LITE-ON LTR-24102B (24x/10x/40x CD-RW)
Optical Drive PIONEER DVD-ROM DVD-116 (16x/40x DVD-ROM)

Partitions:
C: (NTFS) 74339 MB (69030 MB free)
D: (NTFS) 15515 MB (5425 MB free)
E: (NTFS) 22654 MB (9051 MB free)
F: (NTFS) 2000 MB (1476 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Microsoft USB IntelliMouse Optical

Network:
Primary IP Address XXX.XXX.XXX.XXX
Primary MAC Address XXX.XXX.XXX.XXX
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (XXX.XXX.XXX.XXX)
Modem SupraExpress 56i Pro

Peripherals:
Printer Adobe PDF
Printer Canon Bubble-Jet BJC-4300
Printer Microsoft Office Document Image Writer
USB Device Microsoft Integrated USB Hub
USB Device Microsoft USB IntelliMouse Optical
USB Device SIEMENS USB Data Cable (COM4)

dont need the debug info ( to be honest I wouldnt have a clue what it ment anyhow )


Event ID 7000 covers a multitude of sins so again, what other info was their in their eg. a program or file reference?

 

Also on uninstall of Quicken when it asks to uninstall all shared files click YES as MRTRATE is a shared file ( so Inuit say ) and will be left on the system.

 

True True many minds tend to overcome most problems

Me too GLS.. I use MS Money so its been a learing curve on Quicken for me too.... but I do think we are on the right track its a process still running and not terminating at shutdown making the PC hang...

I have come across something else about Quicken and its background tasks but lets wait to hear from Loc on your last suggestion or reinstall and update software and drivers.

 

Actually I will post it as I dont know if I will be around tomorrow...but this may not be the answer but a possible... see what you guys/girls think?

one other thing maybe a Hijack this scan may reveal something potentially hogging resourses... http://www.majorgeeks.com/download.php?det=3155

 

Yep cheers for the update as I was getting short of idea's it could have been... somehow a HW error didnt enter my thoughs.. just goes to show you hey!

well glad you have it fixed Loc