Wireless Network OK, but no Internet

I have a WNR 1000v2 wireless router that I just got from comcast. I was able to set up and connect to the wireless network no problem but I can't access the internet... I get an error message that the page cannot be displayed, but my network connection show the wireless just fine and the internet works OK if I connect my computer with a cable.

In the wireless router manual it mentions this as a troubleshooting issue and says to check the DNS server addresses from my ISP (comcast says that this is not the problem). The second possible cause is that my router is not set as the default gateway... how do I check my computer to see if either one of these is the problem? Any other ideas?

I am using Microsoft XP Pro with an Intel PRO/Wireless 3945ABG wireless card... Thanks all for taking the time to read and respond.

 

Hi bjones3327 and welcome to MGs.
If you run a ipconfig /all from the command line, you can obtain that information.
Go to Start > Run > type cmd and you will get a command prompt in a black text box. Type in ipconfig /all and you will see approximately the same output as in the attached screenshoot.
I have Comcast and use their ordinary DNS servers which are listed as -
68.87.73.246
68.87.71.230

Using a linksys router, your default gateway should be the 192.168.1.1

If you have these values, something else is causing the problem.
Let us know what the output is from the command.

 

Thanks for the welcome lbmest, and for taking the time to help me out.

I ran the ipconfig command and see that my Default Gateway field is currently blank. That seems like a problem right?

How can I change to the 192.168.1.1 default? I'm attaching a screen print of my current ipconfig settings.

Happy Thanksgiving to everyone out there.

 

I should have read more carefully.:-o
First thing to try is to unhook your ethernet cable and reboot your network in order - modem, then router and then comp waiting for each to fully boot up and synchronize.
If this fails to work in getting the wireless to connect up, you are probably having a conflict between the MS wireless application and the Intel/Pro application. You can try two things to change this.
I prefer using the MS app. To use that do the following.
1) Go to the Intel icon on the right side of the task bar, right click and choose exit/disable (not sure of the terminology) or
2) Go to Add/Remove Programs and uninstall the Intel/Pro software.

Alternatively, if you want to use the Intel/Pro application -
Go to Start > run > type services.msc, scroll down to the Wireless Zero Configuration service, right click, choose properties and change start up type to disabled in the drop down menu, choose Apply and exit out.
This should get you connected up.

 

wrong instructions,my apologies :-o

deleted

 

Thanks again lbmest but still no luck... I tried shutting down and then re-starting the network (I've tried this before also, sorry I should've mentioned that in my first post). Then I took your advice and uninstalled the Intel/PRO using add/remove programs... took everything offline again and re-started in order again but still no internet!

I'm so confused because:

the computer can connect to the wireless network and the wireless router

the LAN cable is going from the modem through the router then to the computer

the computer can access internet using that cable (so the router can access the internet)

the computer cannot access the internet through it's wireless connection to the router :confused

It doesn't make any sense to me, but then I'm (obviously) not a computer genius. I'm just too stuborn to admit that can't even figure out how to set up a simple wireless network... At this point thinking I should ship comcast their router back, go buy something decent and start the whole process from scratch.

Any better ideas out there? or cheap & reliable router recommendation? Thanks!

 

Can you do 2 screenshots of the ipconfig /all command for me.
1 while you are connected by cable and 1 with the cable unhooked. There is really no personally identifiable information in these unless you want to blank out the computer name and MAC # (Physical address).
I want to see what the difference is between the 2.

 

@bjones3327
I was not able to determine this from the screenshot posted. It looks to me that the IP address may have been set by hand (static IP) if that is the case you may need to set the default gateway address manually as well.

To check if your network adapter is setup for static or dynamic you need to open network connections from the control panel.
(start > control panel > network connections)

right-click your network connection (e.g. Local Area Network) and select Properties from the popup menu. This will open the adapter properties window.

click on Internet Protocol (TCP/IP) and click the Properties button. Another window will open called TCP/IP Properties.

If "Use the following IP address" is selected then your network adapter has been setup with a static IP address and you need to enter the IP address of your router into the Default Gateway field.

If "Obtain an IP address automatically" is selected that means your network adapter is set dynamically (DHCP). I don't think this is the case because the default gateway should be set by the DHCP server when an IP address is assigned. Also it's usually common for the router to have the first IP address (e.g. x.x.x.1).

 

I followed LordOlives directions (except that I just switched on the DHCP instead of keeping it static and adding the default gateway field) and now it works!!!

I'm posting this over my wireless connection... thank you lbmest, noprob, LordOlives and everyone else who took some time to read my post or think about my problem.

It's so cool that there are sites like these where people will help each other out just for the challenge of solving the problem and not ask for anything in return.

Comcast and Netgear both wanted to squeeze me with some ridiculous service charges (I'm not against paying for support, just not some high-priced, open-ended "service contract" they were trying to sell me).

I hope I can contribute something to the majorgeeks site in the future, I'm not sure how much knowledge I have to share but maybe I can buy a t-shirt or something to show support and defray some operating costs...

Anyway... problem solved, MajorGeeks rocks! I'm gonna go check out some of this freeware you guys have all over the front page, check ya'll later! :major