Workstation Problem Wins 7 Pro

Hi All,

I was advised by Kestrel13! to post my problems on the sofware forum. Kestrel13! has determined that my workstation is not infected with malware but rather it is a software problem with Win 7 Pro.

I'm not able to change the black background under the Control Panel. The following message appears on the lower right corner of the taskbar:

"User Profile Service"
You have been logged on with the default profile for the system. Please see the event logfor details or contact your administrator.

I'm also not able to run MGTools program because the TEMP files could not be created. Is there a problem with the User Settings? Should I delete this user profile with saved data from another administrator account? Please advise.

Thanks in advance for all your help.

Sincerely,
Mongooseba :-o

 

It sounds to me that you have a corrupt profile and have been signed into a temporary account. Did you say you have two admin accounts and they both are displaying the same black desktop and problems?

Take a look at your Start menu at the top right--what is the user name displayed?

Also go to C:\Users folder and list the names of the folders. There are probably some with extra characters ie. Mongooseba001 along with the normal Mongooseba. Are there folders with extra characters for both your user names?

I think you are on the right track with creating a new Administrator account. I think I would create one, change the wallpaper then reboot and make sure it is working. Then if it works maybe do a chkdsk on the C: drive to rule out a problem with the filesystem. (Go to Computer, right-click C: drive and select Properties. Tools tab then Error Checking and the Check Now button. Leave the first box ticked and hit the Start Now button. It will schedule for next boot. Reboot and let it run. See if it makes a difference with signing into your two usual admin accounts or if they are both still corrupt.

 

Hi Sach2,

Thanks for the quick reply.

Nope, only one of the two administrator accounts was affected. Will check the folders. Could you give me details as to how I can create a new account for Windows 7 Pro in a network? The screen does not look easy in the Users Folder under Control Panel. I do not see any create new accounts. Please advise and look forward to your details.

I wish to inform you that it is a workstation and the accounts were originally formed from the server 2003.

Sincerely,
Mongooseba

 

I may be above my head on a networked machine. Does Control Panel>User Accounts not have "Manage Another Account" which would let you create a new account?

With only one account causing problems it seems corruption of the profile is likely. Do check C:\Users to see if the affected user account has another entry with extra characters at the end.

 

Hi Sach2,

I've checked the C:\Users and did not find any extra characters under my name. However, there is an extra folder named Default User account that is not present in my other workstation. Other accounts on the same folder include these other extra folders as well: TEMP, desktop.ini, Original Default, and All Users.

Under my Control Panel/User Accounts/ I have Manage User Accounts. Under this are two tabs: Users and Advanced.

What should I do? Thanks.

Mongoosba:-o

 

Hi Sach2,

Just wondering is this what I'm suppose to do?

http://www.youtube.com/watch?v=ML16_fwJvBo

Thanks.
Mongooseba

 

I really am out of my experience with a networked computer. Does Users tab under Manage User Accounts give you the option to create a new Administrator account? That is the option I would be looking for. Then create a new user and see if you can run MGTools. I think what is happening is that you are running on a hidden account that isn't really a user at all. It doesn't have a lot of permissions but is just an emergency way for Win7 to give you access to a desktop which is what the message "You have been logged on with the default profile for the system" means.

Most of those folders you see are there on mine as well but most are hidden. The TEMP one or Original Default could be temporary folders.

I wouldn't do as the video said yet. I would create a new account with Administrator rights first to make sure you can and that it will work for something like MGtools. Then you can worry about moving/copying things from the old user profile and/or deleting it.

 

You can create a user from the Users tab, Choose the Add button. Pick a name then next screen pick a password then next screen make it an Administrator.

Login to that account. Let it set up the desktop. Change the wallpaper. Restart the computer and login to that account make sure the desktop change is still in effect.

If it works then we have to figure out how to rescue your files from your old account and transfer into the new one. Only after you have everything working in the new account for a week or so, would I worry about deleting the old/corrupted profile.

 

Hi Sach2,

I tried using the following:

Control Panel/Users/Manage User Accounts/User Accounts/Add ...etc

I found that the profile of the users for the local computer did not show my "Mongoose" profile. Rather the only user present in the box was "administrator from a pre-established domain and group set-up in the server wndows 2003. I cannot add a new user name unless it is from an established list of users from the server.

However, I did do the following:
Log in separately using a user account that was never used on the computer. A new profile was established under

"Control Panel/User Accounts/Configure advanced user profile properties/User Profiles"

I can see a new profile under the domain/new user name with a new creation performed today that had a local status. I guess what happens is a new local profile is established with any proper user access. Under this profile, I was able to run MGTools.

Does this means that I can remove this profile and also the affected profile? Back up the profiles first obviously. What is your suggestion.

Sincerely,
Mongooseba

 

Hi Sach2,

Fixed the problem under administrative account with the following details from

http://social.technet.microsoft.com...i/thread/88903fce-9722-4774-9390-02adfeb84e46


1. Run REGEDIT
2. Navigate to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
3. You should find your profile key, with another named identically except for a ".bak" extension
4. Delete the "normally named" key
5. Rename the ".bak" named key to remove the ".bak" extension
6. Restart your machine


Thanks. All is well. Thought that this will help others.

Mongooseba :-D

 

Excellent!

I am sorry I didn't get back to this thread. I didn't want to post anything until I had a better understanding of "group policies". I think I avoided looking it up because it is so unfamiliar. I'm glad you figured it out on your own. Thanks for posting that fix. Ill take a look at the link to see if I can use the information in the future.

Nice work!