.XLSX files won't open for non-admin user even with compatability pack

I have a user that is on a non-administrator account. She's running Window 2000 SP4 with office 2003. We've installed the compatibility pack from MS and logged in under local or network administrator we can open .xlsx files just fine. However, when the user is logged in under her account, she either gets an error message stating the file isn't supported or Excel opens the file and displays gibberish. Any ideas?

 

Well, try temporarily granting her admin rights, have her account install the compatibility pack. Open the .xlsx file. Log off, remove her admin rights, and log back on. Does that work?

 

Yea that was the first thing we tried. We made her account a local administrator, installed the compatibility pack, and tried opening .xlsx files but no go. The original local administrator account created when the machine was set up, and the network administrator account can all open the file without any problems.

 

Tried power user?

 

Yup, tried that as well and it opens but all it displays is gibberish. We're hoping on switching everyone over to terminals this year but in the mean time there are a few documents that come in from clients that they need to be able to open.

 

So, with admin rights, it works. So, in that case, we can assume it is a rights issue. Grant modify or Full control on office, and the location of the compatibility pack.