XP - installing *anything* fails with an error 2932

HELP!!!!

Since January, I have been wanting to kick my &*^%*#&$%@Q computer through the wall. I can't install any new software, or updates for existing software. It goes all the way up to "publishing product information" and then gacks with an "internal error 2932" and rolls back the installation. It won't even install Windows updates!

I have plenty of disk space
I am not trying to install from a flash card or a CD

I tried a system restore to go back to before this started happening, but 3 different restore points have failed as well. There must be SOMEONE in the 'verse that has dealt with this problem before... if you're that someone, please help a girl out!

//Godmoma//

 

Try this fix from Microsoft:

http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A

Or Windows Installer CleanUp Utility

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

 

Sorry Girl, you'll have to take your PC in for the registry to be repaired. Alternatively google the "error 2932" and you might find a fix there.

 

I agree, it will get rid of all the bugs. Just reformat during reinstall, MAKE BACK UP'S FIRST!!!

 

Did that, thank you.

Tried that, but... installation fails the same way everything else does

Thanks for trying.

 

Did you get the PC to boot from the XP CD or did you try and reload XP by putting in the CD and installing with XP already started up?

 

Since you can't install stuff you won't be able to follow the procedures in the malware forum just yet. However you can still run windows, which is hopeful.

So try this

while it is still running

copy off data files and any drivers folders to somewhere safe.

Delete temp files, internet cache and empty recycle bin.

run checkdisk

in an explorer window right click on the hard drive
choose properties>tools
choose check now
tick automatically repair file system
tick automatically repair sectors
click start
If required click yes perform check at restart
click Ok,OK
restart

run system file checker - it may ask for your windows cd.

start>run>typein
cmd
press return
at the > prompt typein
sfc /scannow
press return
type exit to close command window

Copy the text between the lines
------------------------------------------------
%SystemRoot%\system32\cmd.exe /c %windir%\system32\tasklist.exe /svc >"%USERPROFILE%"\Desktop\Tasklist.txt
-----------------------------------------------

then
Start-Run
type
CMD
hit enter


Now rt click and paste the above and hit enter



There will apear on your desktop a file Tasklist.txt

Post this file as a MG insert (preferable) or copy and paste it into a post.


Studio T

 

Help and Support says if you are recieving the 2932 error code you need to contact product support for assistance.

This problem occurs if all of the following are true: •You are using Microsoft Windows 2000.•You are logged on as a power user.•Windows 2000 is installed on an NTFS drive.•You installed Office 2000 while you were logged on as a power user.•You attempted to install the Office 2000 SR-1 Update.
To resolve this problem, do one of the following: •Run Setup by using the Office 2000 SR-1 full-package product compact disc.

-or-•Run Setup from a network installation of Office 2000 SR-1.