XP problem-volume box

I am having a problem, hopefully somebody will know what it is, and help me. I have a box that popped up, and will not go away. It is a large black box with a blue border. Inside the box it has an icon of a speaker, volume. The top of the box says Volume. Below that it has a negative graph that goes to positive. I just turned up my speaker volume when this occured. I have Bose speakers. This is not the speaker icon from the bottom right startup box on the monitor. I cannot get rid of it with a restart, it stays in safe mode. I cannot lower volume and it goes away. I cannot click on the box. If I move the mouse to it, it moves under the box. Does anyone have an idea concerning this? I have tried removing cookies, adware scans, spybot, registry cleaner etc...nothing seems to get rid of it.
Please advise.
Kelkay

 

Can you take a screen dump of it to show us?

 

I dont know what a screen dump is. How do you do that?

 

ok, I looked up how to do that, and it doesnt show up on a screen dump.

 

Anything that you see on screen should show on a screen dump

Print screen > Paste into paint > Save > Upload

 

I did a screen dump...it does not show up. Weird. Ive never seen anything like this. I think the fact you cant click on it is the reason. The mouse goes under the box.

 

Hmmm that's pretty strange.

When it's showing on screen, do a control + alt + delete, go to processes, then sort by user and can you take a screen dump of what shows up under your user name?

Then we can see if there's any strange processes there.

 

well I dont have WORD to copy it to. I copied it to AbiWord, and it showed everything under processes. The problem is the print is not legible. I dont know how to enlarge it.

 

Ok, I figured out how to enlarge it. But I got an error trying to attach the file (AbiWord) to this message.

 

Paste it into paint, and upload it to something like imageshack or photobucket.

 

zlclient.exe
xcommsvr.exe
wmiprvse.exe
winlogon.exe
vsserv.exe
vsmon.exe
vsmon.exe
thunderbird.exe
taskmgr.exe
system idle process
system
svchost.exe system, local service, network service, system, network service, system, local service so that is 7 svchost.exe
stardown.exe
spoolsv.exe
smss.exe
services.exe
RTHDCPL.EXE
nvsvc32.exe
mdm.exe
mcrdsvc.exe
lsass.exe
livesrv.exe
HPZipm12.exe
firefox.exe
explorer.exe
ehtray.exe
ehSched.exe
ehrecvr.exe
ehmsas.exe
DMAScheduler.exe
dllhost.exe
DISKUpdMgr.exe
DISCover.exe
csrss.exe
bdss.exe
bdmcon.exe
bdagent.exe
arservice.exe
arpwrmsg.exe
aoltsmon.exe
aoltpsd.exe
AOLSP Scheduler
aolsoftware.exe
aolsoftware.exe
AOLacsd.exe
alg.exe Local Service
AbiWord.exe

 

hopefully here is a pic of the volume box on my desktop...I attached it

 

That looks like it could be monitor based, try going through the functions on your monitor. Does your monitor have built in speakers?

 

The monitor is a HP vs15 and I use additional BOSE speakers. (2)

 

Ok, I checked the speaker wires....the only speakers connected are the BOSE, the monitor speaker wires are disconnected.
Maybe that will help. The Bose speakers are plugged into the tower.

 

Check the volume functions on the monitor, I'm willing to bet it's related to that.

 

not modem wire....I meant to say monitor speaker wires.....

 

Lol ok, my mind did wonder about that...

 

-edit-

delete please.

 

Yeh that's a point, you never did that!

 

I tried to edit out the modem wire ...but dont see how to do it sense posts have been made past that point. For future reference...the MONITOR wire for the monitor speakers is what I meant to type in. Sorry for any problem or confusion on that.
Kelkay

 

Not to worry!

Any updates with the volume box?

 

I didn't use the computer for about two hours last night. I didn't shut it down. Then as I moved the mouse, to activate the screen....the volume box disappeared. Very strange. I decided to call Microsoft about the problem. I wonder if this is some type of bug in the software. I just want you to know how much I appreciate your help, and the time you spent trying to help me. I will let you know what Microsoft says. I have a feeling this isn't over yet.

 

Thanks, it was already set up that way.
Well I got the call back from Microsoft. Nobody there has seen this issue either. Since the volume box disappeared, they cannot trace it. So they sent me to a windows support guy who says I need to wipe hd and start over. I dont want to do that. Will see if it comes back, and when it does I will have them look at computer again. The first guy was able to do a hijack this log, and look at settings...he couldn't find the source of the problem. So, this is a real mystery. My BOSE speakers do not have software with them, if they did......that might be the problem. Thanks for all the suggestions, and support here.
Kelkay

 

I've never seen anything like this before, it's quite interesting yet strange.

Keep an eye on it and bump up this thread if it occurs again