yet another audio driver problem, no sound for months!!

Discussion in 'Software' started by tanuj11, Jun 10, 2011.

  1. tanuj11

    tanuj11 Private E-2

    i am having same problem with my sound card. here attachhed everest report.
     

    Attached Files:

    tanuj11, Jun 10, 2011
    #1
  2. iain.t

    iain.t MajorGeek

    Hi and welcome to MG's,
    Can I have the Make and Model of your laptop please, I believe that you need a Conextant Audio driver but I am un-sure of which version, so the make and model of your machine will point me in the right direction.

    You could in the meen time try this ..... http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=ob-10516-1

    iain.t :major
     
    iain.t, Jun 10, 2011
    #2
  3. iain.t

    iain.t MajorGeek

    iain.t, Jun 10, 2011
    #3
  4. tanuj11

    tanuj11 Private E-2

    thanks for replying ian.

    This is a hcl laptop purchased few years back. I will confirm the laptop model later since i dont have laptop with me right now. Currently i have installed SP3 with XP. Will sp3 will be a problem.

    Except Audio all other components are working fine.

    Regards

    Tanuj
     
    tanuj11, Jun 10, 2011
    #4
  5. iain.t

    iain.t MajorGeek

    Ok, as soon as you can give me the full details of the machine I will be able to find the correct solution for you.

    iain.t :major
     
    iain.t, Jun 10, 2011
    #5
  6. tanuj11

    tanuj11 Private E-2

    hello ian,

    This is HCL Lx INFINITI powerlite 4101.

    slno 9063a1114356.

    pls let me know if any other info is required.

    thanks for helping me.

    regards

    tanuj
     
    tanuj11, Jun 10, 2011
    #6
  7. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    I would as you have SP3 for Windows XP and don't need the HD UAA Audio driver that Microsoft list for audio issues for sub SP3 versions of Windows the following and see how you get on

    Install the Intel Chipset driver HERE and reboot (do reboot as its important for the driver to fully install) then install the Audio driver HERE, reboot and test audio.

    Do also let us know if you have any yellow ! marks in device manager and by what device?
     
    DavidGP, Jun 10, 2011
    #7
  8. tanuj11

    tanuj11 Private E-2

    david.

    Install the Intel Chipset driver HERE.

    Please provide link to downoad chipset drivers.

    regards

    tanuj
     
    tanuj11, Jun 10, 2011
    #8
  9. iain.t

    iain.t MajorGeek

    iain.t, Jun 10, 2011
    #9
  10. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    DavidGP, Jun 10, 2011
    #10
  11. iain.t

    iain.t MajorGeek

    I think we all suffer from those "Senior Moments" :-D:-D
     
    iain.t, Jun 10, 2011
    #11
  12. tanuj11

    tanuj11 Private E-2

    Friends,

    After installing the chipset driver and audio drivers , sound is still not woking. I am again attaching everest report. There is no yellow bar in system hardware.

    i can send a screen shot if required.

    regards

    tanuj
     
    tanuj11, Jun 11, 2011
    #12
  13. tanuj11

    tanuj11 Private E-2

    attached file
     

    Attached Files:

    tanuj11, Jun 11, 2011
    #13
  14. iain.t

    iain.t MajorGeek

    Have you tried the driver that I linked in my first post??? .....

    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&dlc=en&softwareitem=ob-10516-1

    try it and let me know of any errors. I have done an extensive search for the drivers for your machine and cannot find any support from the makers of your machine. So it could be a case of trial and error unless you know some one who has the same model as you,and ask them what sound device is showing in their device manager.

    iaiin.t :major
     
    iain.t, Jun 11, 2011
    #14
  15. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Do try the audio drivers Iain.t posted above and reboot after installing to see if they work, if they do not then try the below.

    Enter SERVICES via Control Panel > Adminsitrative Tools and then look down the list for Windows Audio and double click it, then make sure its set to Started and its startup type is Automatic, then click the Dependencies tab and write down all the services listed and then go to those services and make sure they are all also Started and Automatic, reboot a test audio.

    If that doesn't work try this HERE

    If that doesn't work then try the below and the guide assumes you have the Chipset driver and Audio driver already downloaded for your PC model.

     
    DavidGP, Jun 11, 2011
    #15
  16. tanuj11

    tanuj11 Private E-2

    yes ian , i tried to install driver you posted earlier but that installfailed.
     
    tanuj11, Jun 11, 2011
    #16
  17. tanuj11

    tanuj11 Private E-2

    david,

    Diagnose and repair sound playback problems automatically is failing on my latop. it says this is not applicable for my laptop .

    I tried making sp2 in regedit and installing the audio driver after reboot but sound is still not coming.

    any other way to check which multimedia card is on board.

    Regards

    tanuj
     
    tanuj11, Jun 11, 2011
    #17
  18. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    The best way would be to contact HCL Infosystems and ask them what model Audio card did they install in your laptop and ask them also for the driver for XP, as many OEMs (companies that custom build PCs) may customise the hardware that they use so in some cases while you may have an Intel or Realtek Audio card its not a generally available card and in being customised needs a specific driver.
     
    DavidGP, Jun 11, 2011
    #18
  19. tanuj11

    tanuj11 Private E-2

    thanks david. i will try to contact hcl
     
    tanuj11, Jun 11, 2011
    #19
  20. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Do let us know how you get on with HCL and I will as will a few others here who deal in driver issues, see what we can do to help you fix this with new ideas.

    If the Services and the UAA HD Audio driver as in you trying again with the registry hack and with you already having SP3 anyway that has the UAA HD Audio driver built in, its a hard thing to diagnose now.

    I would as a possible boot into Safe Mode (F8 at boot and choose Safe Mode with Networking) and see if you have audio? if you do let us know as this will lead to a new course of action.
     
    DavidGP, Jun 11, 2011
    #20
  21. Caliban

    Caliban I don't need no steenkin' title!

    Greetings, tanuj11.

    Just a couple of outside-the-box suggestions:

    1. Access you BIOS setup upon restart (you have an American Megatrends (AMI), so it's usually <DEL>, but the access keys may be <F1>, <F2>, etc.), make sure that onboard sound is enabled.

    2. Do you have the capacity to burn CDs/DVDs? One thing you might try is booting to a Linux distro (Mint, Puppy and Ubuntu are all nice and easy). Download the .iso file, and burn that file as an image to a CD/DVD (ImgBurn and InfraRecorder are good free .iso burning programs if you don't already have one).

    A quick tutorial for the image burning process using ImgBurn is located here.

    Then boot to that disk, and run the OS as a live environment (in other words, don't install it - just run it from the optical drive). If you then have sound, you can assume that Windows or associated software is the source of your audio problems.

    To follow upon this line of thought: from this link, I see that this machine may have been produced with a Linux operating system in mind.

    ******

    Has this machine always had audio? Did some event occur that disabled the audio?
     
    Caliban, Jun 11, 2011
    #21
  22. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Damn good idea and suggestion Caliban on this, I guess I need to add using a Linux Live CD to me thoughts on driver issues where hardware maybe an issue as it will likely rule out hardware as the issue as in if Audio works in the Linux CD then its not hardware.
     
    DavidGP, Jun 11, 2011
    #22
  23. Caliban

    Caliban I don't need no steenkin' title!

    Hey, David.

    I let you guys do all the grunt work - I just drift in, fire some shots from left field...;)
     
    Caliban, Jun 11, 2011
    #23
  24. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hey left field is a good place to be, and while I know its a huge Download for many it is a great viable suggestion to troubleshoot Hardware issues, I will steal your suggestion for use with other members issues in this ilk :major

    I hope tanuj11 this advice helps you or at least gives us some more information to go on to help your issue.
     
    DavidGP, Jun 11, 2011
    #24
  25. iain.t

    iain.t MajorGeek

    iain.t, Jun 11, 2011
    #25
  26. tanuj11

    tanuj11 Private E-2

    DAVID,

    I reinstalled os to this laptop since hard disk crashed . Earlier sound was working before it was reinstalled and hard disk changed.

    regards

    tanuj
     
    tanuj11, Jun 12, 2011
    #26
  27. tanuj11

    tanuj11 Private E-2

    team,

    please analyse attached report. It is showing multimedia as None.

    Any idea why...

    regards

    tanuj
     

    Attached Files:

    tanuj11, Jun 12, 2011
    #27
  28. iain.t

    iain.t MajorGeek

    I can not read that type of file, my advice would be to contact HCL ....

    http://203.90.70.138/hclsupport/compln-desk.jsp

    this is the contact point for them you will need to add the required info and then post your issue to them, hopefully they will be able to shed more light on this.

    iain.t :major
     
    iain.t, Jun 12, 2011
    #28

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