Zeus Ransomware

Please skip the running of CCleaner for now and upload the five requested logs.

 

Re-run Hitman Pro, enable/activate the free trial and allow it to remove all the PUPs it finds.

Please download ZHPCleaner to your desktop.

• Close all applications (including your web browsers and antivirus)
• Double-click on ZHPCleaner to run the tool.
• If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
• Please click the "J'accepte/I agree" button.
• First press the "Scanner" button. Be patient, the scan takes longer than 5mins.
• Do NOT fix/repair anything yet! Please upload that logfile with your next reply.

Now download the latest version of Farbar Recovery Scan Tool and save it to your desktop.

Note: Make sure you download the correct version ( 32 bit or 64 bit ) for your PC. Only the correct version will run so if you make a mistake and download the wrong one, go back and get the other.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button and wait.
• The first time the tool is run it makes two logs, FRST.txt and Addition.txt in the same directory the tool is run.
• Please upload them in your next reply.

 

You're welcome.

Re-run ZHPCleaner per previous instructions

• After the scan has completed - press the Repair button.
• Browsers will automatically shut down.
• A logfile will automatically open after the scan has finished.
• Please upload that logfile with your next reply.

NOTE: This script was written specifically for this user for use on this particular computer. Running this on another machine may cause damage to your operating system.

1. Save the attached (fixlist.txt) to your desktop.
2. Right-click FRST(x32/64) and select Run as Administrator.
3. Click the FIX button once.
4. Wait while FRST processes fixlist.txt
5. A report should pop up named Fixlog.txt, please upload it here in your next reply.

As a last scan, you could go here ==> https://www.eset.com/us/online-scanner/ and click on the SCAN NOW radio button > save the esetonlinescanner_enu.exe Binary file to your Desktop > then right-click and choose "Run as Administrator". *Be patient! The scan can take 2 hours or more.