Zone Alarm Problem

I run Windows NT and am having trouble with Zone Alarm. Zone Alarm was working fine until I just installed an update. Then it was denying access to web browsers. I decided to uninstall zone alarm and did not restart. I then tried to re-install zone alarm. When I did this it appeared to work fine. However, when I restarted, I started getting vsmom.exe errors and it said that the program would have to be restarted. I decided to try to uninstall Zone Alarm and tried to delete it. I then tried to reinstall ZA, but when I did I get this message:

"Setup is unable to log into the TrueVector service. Install cannot continue without logging into the TrueVector service.

Please use the service manager to shut down the TrueVector service and then restart the installer program."

Does anyone know why I am getting this error and how I can fix it or shut down the true vector service.

Thank you in advance for all of your help.

Keyser

 

TrueVector (vsmon.exe)

CRTL+ALT+DEL, look for vsmon.exe in the task manager highlight it and click-on End Process.

Open the ZoneAlarm program, go to the OVERVIEW -> PREFERENCES tab, and make sure the Load At Startup box is UNCHECKED. Close the program, then right-click on the ZA icon and select Shutdown.

Now click Start -> Programs -> Zone Labs right-click on Uninstall select Properties. Now in the target box you must add a space and then /clean to the end so that it looks something like this "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean click Apply and then OK.

REBOOT

You should now have no ZoneAlarm processes running on your system.

Now click Start -> Programs -> Zone Labs -> Uninstall. Be sure to say YES to the security check.

WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe Mode unless absolutely necessary. The program may not be able to make the proper registry changes in Safe Mode, thus generating errors after a reboot.

[font=&quot]REBOOT

Now you should be able to install ZA with no problems.
[/font]