6-10-11 Hijack/scareware win7-64bit

Please download and save the below to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it. Did that help?

 

Then it is time for you to move on to the below.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

The log file is named MGlogs.zip. Do not attempt to attach the MGTools.exe program that you downloaded.

 

Running from: c:\tools 2011\ComboFix.exe <--- Combofix needs to be run from your dekstop, please move it there now before we continue. Also MGTools should be on the root folder of your Windows Boot drive, usually C:\

What are you currently using for antivirus?? I am seeing two different anti virus which has not been completely uninstalled.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"DisableCAD"=-
File::
C:\ProgramData\~45604600
C:\ProgramData\~45604600r
C:\ProgramData\45604600
Folder::
C:\ProgramData\mO00000McMmO00000

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

SystemLook

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  
  Code:

  :filefind
  mspaint.exe

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Are you able to reinstall this from the disk which would be easy enough to sort out? However all the below still appears in add/remove progs:

What other shortcuts are broken exactly?

See if this works for you.

Empty Temp Folders 2.8.3

Let's see if it's any help to you and your situation.

 

Be careful with this. You DO NOT WANT to empty temp folders. The infection you had stores backups in temp folders. Running this could delete them if you choose to empty/cleanup temp folders. This is not recommended. Fixing links is one thing, emptying temps is another.

 

I only wanted to try and fix the links, use that side of the software, but you are right, too risky I will find a better alternative. I'll edit the post or delete it. Holly wood, you have not followed those instructions, no?

 

What other shortcuts are broken exactly? Let me know.

 

Rerunning unhide may be worth a try. If it is not restoring links to program files then they may not exist any more and manual rstoration may be the only option other than trying a System Restore to before the infection. But then you would have to rescan to make sure no infected items are restored.

 

So this probably will not work for your start menu but I shall try and think of something else, but give it a go anyway.

Open Notepad.

Copy all text from the following code box and paste it into Notepad window:

Code:

@echo off
xcopy "C:\Users\hollywood\AppData\Local\Temp\smtmp\1\*" "C:\Program Data\Start Menu\" /s

Save the file as fix.bat

• Double click fix.bat to run it.
• A pop-up window will open and you will see information regarding the number of files being copied.
• The window will now close.

Did that help?

 

Are you able to then drag and drop programs onto the start menu? :confused

 

One more look through the logs

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

 

Everything okay? The logs look good. Just delete this folder:

• C:\Windows\8A809006C25A4A3A9DAB94659BCDB107.TMP

AVG Free 9.0 <--- Also note that this is out of date and you should upgrade to the current version or pick another antivirus.

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required (If we renamed it please rename it back to Combofix.exe.
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!