Adware-Onestep.a wont delete.

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Then why have you not attached logs as requested?

Without those we cannot assist you I'm afraid.

Information regarding the adware

 

The logs requested are:
SAS
MBAM
RootRepeal
ComboFix
C:\MGLogs.zip --> from running the C:\MGTools.exe

 

That is not the required log from Malwarebytes. You need to attach all of the logs that TimW requested if you wish to receive help. Attach the below logs which TimW and the READ & RUN ME requested

You can also attach a log from McAfee that shows exactly what and where it thinks this infection is so we can see if it is actually valid.

 

The sooner you follow instructions properly, the sooner we can attempt to help you.

 

That's is only one of the 5 logs! What about the others.

NOTE: The SUPERAntiSpyware and Malwarebytes logs are automatically save in folders like below ( assuming Windows XP ) You just have to replace UserName with the actual user account name being used.

C:\Documents and Settings\UserName\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs
C:\Documents and Settings\UserName\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs