Antivirus sites blocked, updates disabled, W.Explorer malfunctions

Welcome to Major Geeks!

Please try doing the below:

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


Now download and Run exeHelper

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Then try running these instructions: Using MGtools


Attach the below logs when finished with all of the above:

• C:\avplog.txt - from AVPfind
• log.txt - from exeHelper
• C:\MGlogs.zip - from MGtools

The C:\ assumes that drive C is you Windows boot drive. If you boot from another drive, then use the correct drive letter above.

 

Before we continue you must put this machine into normal start up as requested per the R&R using MSCONFIG. Once that's been done carry on with the below:
__________



I am seeing the below in your logs:

Why were you using Combofix on your own?

Can you attach those two logs for me.

C:\Documents and Settings\Kelly\izunlr151.exe <--- what is this?


What are you using the below files for?

Go to this link and download a fresh copy of Combofix before we move onto the next step:

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
2c00587c.exe

DirLook::
C:\_OTL 

File::
C:\WINDOWS\system32\kfsgg
C:\DOCUME~1\Kelly\LOCALS~1\Temp\kwpdqkod.sys

Folder::
C:\Documents and Settings\Kelly\Application Data\AVG8

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach all the logs I requested from Combofix. ( three in total)

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Hi there.

You should refrain from cross posting across multiple forums because this is such a waste of resources. Instead of just having one person who volunteers there time to assisting you, you now have two of us, and we are very busy in our lives offline too

I wouldn't be able to continue to help you until you decide upon which of the two forums you wish to receive help at. If you wish to work through it with me then you must now go to the Malware Bytes forum and request that you wish the thread to be closed as you already started receiving help at another forum and are going to continue there...and vice versa.

Let me know what you want to do, and if you do work thru with me then you must follow my previous instructions which I posted above.

 

Okay, that's fair enough

Now let's do the below: (whilst I am working with you please do not install anything other than what I request you to install, please do not make any changes until I have given you final steps) The script below is partly the same as what was in one of my previous posts, but I added some files, so let's get started...

We need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

Driver::
2c00587c.exe

DirLook::
C:\_OTL 

File::
C:\WINDOWS\system32\kfsgg
C:\DOCUME~1\Kelly\LOCALS~1\Temp\kwpdqkod.sys
C:\Documents and Settings\Kelly\izunlr151.exe
C:\WINDOWS\REGKEYNT.INI
C:\WINDOWS\winstart.bat

Folder::
C:\Documents and Settings\Kelly\Application Data\AVG8

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach all the logs I requested from Combofix.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Yes by all means grab your windows updates.

Now your combofix log is incomplete and the script didn't work, so all the files and folders I wanted deleted still remain.

We must now download another fresh copy of Combofix to your desktop and then follow the steps of my post # 9 again, including running the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this. Also attach the C:\combofix.txt file. Hopefully this time round we will achieve what we need to do!

 

No. I haven't. I don't give up. Please find it in your heart to be patient with me, I have been working and I shall get back to you with a set of instructions as soon as possible. I have some things for us to do, as I said, just be patient, we have lives that extend outside of the malware forum too

Edit: Also read this: Don't Bump! It Only Hurts You!!!

Thanks
Kes13!

 

Let's try this as combofix doesn't appear to be running properly.

1. Download The Avenger by Swandog469, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

2. Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

3. Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!

 

Sorry to see you didn't apply my fix, but glad to hear you're all up and running again now! Safe surfing