Anything Google blocked from my pc, no matter what browser

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by avieira, Apr 1, 2013.

  1. avieira

    avieira Private E-2

    Help would be much appreciated.
    Ok. I must have picked something up that is blocking anything google related from loading on my browser (IE, Firefox, chrome) I get an error message "Unable to connect
    Firefox can't establish a connection to the server at www.google.com.
    I am running win xp home eddition, service pack 3, 32 bit. I have looked at host file but no google ip's are listed and i cleared out all cookies, temp files, flushed dns.. any other computer on our network using the same router/modem is not affected.:yum

    Here is my hijack log file just in case it helps
     

    Attached Files:

    Last edited by a moderator: Apr 8, 2013
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to MajorGeeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and then attach the requested logs to your next reply when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes, you could use a flash drive too, but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run RogueKiller, Malwarebytes, HitmanPro and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    * Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated - our system works the oldest threads FIRST.
     
  3. avieira

    avieira Private E-2

    Here are the logs and MG attachments

    Inline logs changed to attachment
     

    Attached Files:

    Last edited by a moderator: Apr 15, 2013
  4. avieira

    avieira Private E-2

    Was I suppose to do something else? I have done all the steps and attached the logs as requested..I was waiting for a response. Thanks.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry about the delay. dr.m has not been able to be around of late and this slipped out of sight.

    Please remember that all logs should always be attachments.

    I'm not seeing any real problems in your logs. Are you sure that you are not blocking Google with your Norton Security Suite ? Try shutting it all down especially the firewall and see what happens.

    Also try using Internet Explorer instead of Firefox and tell me what happens.
     
    Last edited: Apr 15, 2013

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