Are these the symptoms of any known virus?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ketsuhige, Apr 27, 2011.

  1. ketsuhige

    ketsuhige Private E-2

    First of all, I'm not very good with computers so please bear with me.

    About a month ago, my PC restarted for no apparent reason. I then noticed that so many things have changed dramatically. There's too many to list, so I'll just mention the ones that stick out the most:

    + Appearance changed: it went back to windows classic (from the original Vista appearance). I was able to change it back to Vista.
    + Statup programs have all disappeared and won't come back. I tried so many times to have start-up programs reappear, but it just won't work. Now when I click the "start" button, the part where programs used to appear (google chrome, MS Word, Firefox...etc) is completely blank.
    + When I try to make certain changes, then won't take effect. Ex: open programs of the same type get grouped together and I don't like that. I went and unchecked that feature, clicked apply, nothing happens. It still groups them together.
    + Default programs changed: windows media player (WMP) used to be my default media player. Now, for videos, Divx is my default media player, iTunes player is my default MP3 player, and any other type that used to be assigned to WMP is now an unrecognizable file. I try to pick WMP as my default player several times, using various options, the change just won't take effect.
    + Recycle Bin is ALWAYS empty: if I delete a file, it won't go to the waste basket first; it gets automatically and permanently deleted from my PC.

    I'm sure there are more issues that I haven't discovered yet, but this is enough to really piss me off.

    I've had PC problems in the past and I've always been able to resolve them myself. But this is the very first time that I've encountered something that I just don't understand or know how to deal with. I've ran two or three different virus/malware scans and NOTHING was detected.

    I've now come to humbly request the assistance of those of you who may know what's wrong with my PC (perhaps even recognize the symptoms I mentioned) and suggest a solution.

    I think I'm supposed to post my PC "log" or whatever it's called and I don't know how to get it. If I remember correctly, I'm supposed to download something called hijackthis and use it to generate a log, is that correct?

    Anyway, your help is much appreciated.
     
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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