AVG rootkit found. Urgent help needed PLEASE!!!

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by ts784, Apr 3, 2012.

  1. ts784

    ts784 Private E-2

    HI,
    my pc has been having trouble booting ( I have windows 7 OS) the past few days my AVG did not show any virus but when I completed a rootkit scan it first showed I had 7 rootkits I tried to clear these scanned again and rather than be removed they had mulitpied to 300!!! I have tried numerous times to remove the infection but to no avail. The intial data log file I have from AVG is below:


    Can anyone please advise on how I may remove this and if there is ana online tool I can download rather than pay for AVG's premium rate technical help.

    Many thanks in advance.
     

    Attached Files:

    Last edited by a moderator: Apr 3, 2012
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.


    Do not stop there, continue on with the below instructions too please.



    READ & RUN ME FIRST. Malware Removal Guide
     

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