avg rootkit scan causes bsod?

Welcome to Major Geeks!

There can be many reasons for a PC to be rebooting. Most of them are not malware. They are more likely system or application crashes. However if you wish to properly check your PC for infections, please run the below.


Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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You're welcome. Be sure to attach the requested logs when you finish.

 

Please do not run anything except what we asked you to run and complete all steps in the order given. Since AVG is quite problematic for tools like ComboFix and also sometimes for MGtools, you may need to uninstall AVG inorder to complete the scans.

Yes!

 

Yes it can take a long time for scans to run depending on hard disk size, number of files on the disk, and the speed of your computer. Just wait for all scans to finish before posting back unless you have a real problem.

NOTE: Cookies are not problems and you were supposed to disable scanning for them when you setup SUPERAntiSpyware per the instructions.

 

Yes that was explained and if you really wish to complete your check for malware, you will need to do this.

It is in the procedure explaining how to run it.

You attach it just like MGlogs.zip. You also need to attach the logs from SUPERAntiSpyware and Malwarebytes.

Code:

 
"C:\Documents and Settings\Owner\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
Apr 17 2010  2322 "SUPERAntiSpyware Scan Log - 04-17-2010 - 14-30-19.log"
 
"C:\Documents and Settings\Owner\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
Feb 14 2011   953 "mbam-log-2011-02-14 (13-19-37).txt"

Do you have any idea what the below startup process is? Looks like malware to me.
O4 - HKCU\..\Run: [qK11n4n5QpCnn] control.exe "C:\Program Files\dsZA5\qK11n4n5QpCnn.cpl",0,1


Uninstall the below extremely old version of software:
Spybot - Search & Destroy 1.2

Also the below are not recommended
BearShare Test
BearShare

 

Avira or Avast as show in the below sticky thread.

How to Protect yourself from malware!


You need to stop downloading and saving files into your Progam Files folder like below ( and you have many more there too ):

Code:

2011-02-13 22:31 . 2011-02-13 22:31 13564184 ----a-w- c:\program files\SAS_757C8785.COM
2011-02-13 22:23 . 2011-02-13 22:24 7734240 ----a-w- c:\program files\mb.exe
2011-02-13 20:45 . 2011-02-13 20:46 883488 ----a-w- c:\program files\JavaSetup6u23.exe
2011-02-13 05:53 . 2011-02-13 05:53 1376832 ----a-w- c:\program files\sar_15_sfx.exe
2011-01-28 06:24 . 2011-01-28 06:24 14709624 ----a-w- c:\program files\IPx86_1033_8.0.225.0.exe

This is a bad practice. Only installed programs should be here. Save your downloads elsewhere like a C:\Downloads folder with appropriate sub-folders showing the correct full program name and version so you know exactly what a file is for.... even many months after downloading it.





You are way out of date with your version of SUPERAntiSpyware.

• Please uninstall your current version (this is necessary).
• Then download this SUPERAntiSpyware
• Install this new version. It may tell you that you need to reboot to complete the installation. You must reboot at this time.
• After the reboot, run SUPERAntiSpyware and immediately click the Check for Updates button to get more updates for the database.
• Now run a new full scan of your system. And attach this new log.

Now run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Tracker Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKCU\..\Run: [qK11n4n5QpCnn] control.exe "C:\Program Files\dsZA5\qK11n4n5QpCnn.cpl",0,1
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

After clicking Fix, exit HJT.


Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Owner\Local Settings\Temp

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• the new SUPERAntiSpyware log
• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You need to finish the rest of my previous instructions.