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certain programs freeze or not respond

Discussion in 'Malware Removal' started by Xnitro67, Jul 17, 2012.

  1. Xnitro67

    Xnitro67 Corporal

    mostly firefox freezes but will continue and some programs will say error after i close it even though they works fine but even though its not a big issue but like to get it working right. anyways heres the logs you guys need

    The other issue is that the wireless internet status icon (by the clock and battery icon) will look like when it isnt connected (orange star)

    also ive seen some things there just cain and abel stuff shouldnt worry unless you guys say otherwise
     

    Attached Files:

  2. thisisu

    thisisu Malware Consultant

    Hello Xnitro67,

    I did not find any malware in your logs. Please run these additional scans:

    [​IMG] I want you to read and follow these instructions: TDSSKiller - How to run

    __

    [​IMG] Please download OTL by OldTimer.

    • Save it to your desktop.
    • Right mouse click on the OTL icon on your desktop and select Run as Administrator
    • Check the "Scan All Users" checkbox.
    • Check the "Standard Output".
    • Change the setting of "Drivers" and "Services" to "All"
    • Copy the text in the code box below and paste it into the [​IMG] text-field.
      Code:
      activex
      netsvcs
      %windir%\system32\drivers\*.sys /lockedfiles
      
    • Now click the [​IMG] button.
    • Two reports will be generated:
      • OTL.txt <-- Will be opened
        Extras.txt <-- Will be minimized
    • Attach OTL.txt and Extras.txt to your next message. (How to attach)
     
  3. Xnitro67

    Xnitro67 Corporal

    problem OLT scans till it goes through firefox settings then it goes to (not responding) but the tdsskiller worked ill upload the killer log till olt works i have closed it through task manager wasnt doing anything
     

    Attached Files:

  4. thisisu

    thisisu Malware Consultant

    [​IMG] Re-scan with TDSSKiller with the parameters you used before.
    This time if TDSS File System appears, delete it!
    Then attach the latest TDSSKiller log. (How to attach)

    __

    [​IMG] Retry OTL after you have completed the above.
     
  5. Xnitro67

    Xnitro67 Corporal

    i have deleted what you wanted it still freezes at firefox settings but im letting it run for a while to see if it goes through but heres your log you wanted
     

    Attached Files:

  6. thisisu

    thisisu Malware Consultant

  7. Xnitro67

    Xnitro67 Corporal

    Even in safe mode it won't go past Firefox settings I can uninstall it if that could help?
     
  8. thisisu

    thisisu Malware Consultant

    Go ahead and try that. However, use this program to uninstall Firefox. => Revo Uninstaller
     
  9. Xnitro67

    Xnitro67 Corporal

    okay it scanned completely ill get the lastest version of firefox when were done but heres your txt files
     

    Attached Files:

  10. thisisu

    thisisu Malware Consultant

    These log are clean too but there are some Windows problems that I believe are causing the system to hang.

    Try this because I need to get some more information.

    __

    [​IMG] Attached is export_RUN.zip
    Inside is export_RUN.bat
    Extract export_RUN.bat to your desktop
    Now right-mouse click it and select Run as Administrator
    Attach the 2 new logs on your desktop to your next message.
     

    Attached Files:

  11. Xnitro67

    Xnitro67 Corporal

    yeah its should be clean cuz i use ccleaner and have bitdefender as the internet security but i did get rid of the windows virus 2012 my brother got me (looking for music) i mean the computer runs fine but it is a good idea to make sure its running as it should be but here are your logs
     

    Attached Files:

  12. thisisu

    thisisu Malware Consultant

    Well the main problem I'm trying to fix for you now is this:

    This is occurring practically every minute according to Extras.txt and I suspect is the culprit of browser related software being sluggish.

    __

    [​IMG] Backup Your Registry with ERUNT

    • Please download Erunt
    • Run the setup program to install ERUNT on your computer
    Click Erunt.exe to backup your registry to the folder of your choice.

    Incase something goes wrong with the below fix attempt, to restore your registry, go to the folder and start ERDNT.exe and that should undo the changes below

    __

    [​IMG] NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

    Attached is LanmanServer.zip
    Inside is LanmanServer.reg
    Extract LanmanServer.reg to your desktop
    Now double-click it and allow it to merge into the registry.
    DO NOT REBOOT YOUR COMPUTER YET
    Let me know if the merge was successful or not first.
     

    Attached Files:

  13. Xnitro67

    Xnitro67 Corporal

    yes the merge was successful
     
  14. thisisu

    thisisu Malware Consultant

    Delete your old export_LANMAN.txt from your desktop
    Now run the export_RUN.bat again and attach the new export_LANMAN.txt
     
  15. Xnitro67

    Xnitro67 Corporal

    here you go
     

    Attached Files:

  16. thisisu

    thisisu Malware Consultant

    Now run the attached ev_clear.bat
    It should run very quickly and close itself, no log produced.

    Then reboot your computer, let me know if everything is still OK upon reboot.
     

    Attached Files:

  17. Xnitro67

    Xnitro67 Corporal

    i checked the things that had the issue doesnt do it anymore thanks installed the latest version of firefox and it doesnt freeze up. what about the wireless thing im not sure if you did anything to it but it still shows this
     

    Attached Files:

  18. thisisu

    thisisu Malware Consultant

    Can you take a picture of all your tray icons?

    It might be because you have a few extra network connections:

    Code:
    Wireless LAN adapter Wireless Network Connection 3
    Wireless LAN adapter Wireless Network Connection 2
    Wireless LAN adapter Wireless Network Connection [COLOR="Indigo"]<== what you're currently connected to[/COLOR]
    Ethernet adapter Bluetooth Network Connection
     
  19. Xnitro67

    Xnitro67 Corporal

    i dont see how it would matter but heres the icons with networks picture
     

    Attached Files:

  20. thisisu

    thisisu Malware Consultant

    Interesting. If you think it's a problem, seek additional help in the Software or Networking forum.

    __

    If you are not having any other malware related problems, it is time to do our final steps:
    • Any programs we had you download and/or install can be removed at this time.
    • If we had you download and run ComboFix, here is how to uninstall it:
      • Press and hold the Windows key [​IMG] and then press the letter R on your keyboard.
      • This opens the Run dialog box.
      • Copy and paste the below text inside the text-field:
        • "%userprofile%\desktop\ComboFix" /uninstall
      • Now press ENTER
      • ComboFix will extract its files one last time and you should receive a notification that ComboFix has been uninstalled shortly after.
    • You can re-enable your Disk Emulation software at this time via DeFogger.
    • If we had you create or download a registry patch or "fix" script, these can be deleted at this time.
    • Go into the C:\MGtools folder and run the MGclean.bat file to remove additional traces of our tools.
    • Now we will toggle System Restore to remove any infected system restore points.
    • Lastly, here is a guide to protect you from future infections: How to Protect yourself from malware!
    • Be safe :)
     
  21. Xnitro67

    Xnitro67 Corporal

    Actually its working now but at least things are working better thanks
     
  22. thisisu

    thisisu Malware Consultant

    No problem.
    Be safe.
     

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