Computer keeps freezing every few minutes for 10 seconds or so.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by daniel21789, Apr 8, 2012.

  1. daniel21789

    daniel21789 Private E-2

    Hi I've been facing the above mentioned problem for the past few months or.Initially it used to only happen for the first couple hours after turning on the computer and gradually decreased in frequency until it disappeared after abt 6 hrs or so.Now it is constant and very very irritating.I ran all the steps you guys suggested in your malware removal guide but am still facing the same problem.Any help would be much appreciated.My specs are below and i am attaching the logs of the tools you guys suggested i run.

    System Manufacturer: INTELR
    System Model: AWRDACPI
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2 CPUs)
    Memory: 2038MB RAM

    Card name: Intel(R) G33/G31 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3100
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_29C28086&REV_10
    Display Memory: 128.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor

    Whether or not this ends up getting fixed, thanks a lot in advance.Looks like you guys are doing some great work here.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!
    You did not finish yet. You need to attach the log from MGtools which is the C:\MGlogs.zip file.


    Also please do the below.


    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    • Be sure to attach your log from TDSSKiller
    Now please also download MBRCheck to your desktop.

    See the download links under this icon [​IMG]
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  3. daniel21789

    daniel21789 Private E-2

    My apologies was in a bit of rush and completely forgot the Mgtools log.
     

    Attached Files:

  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Uninstall the below software:
    Ask Toolbar
    Java(TM) 6 Update 29

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - H:\Windows\Orbitdownloader\orbitcth.dll (file missing)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - H:\Windows\Orbitdownloader\GrabPro.dll (file missing)
    O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
    O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files\Ask.com\Updater\Updater.exe"
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe" /MINIMIZED
    O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
    O8 - Extra context menu item: &Download by Orbit - res://H:\Windows\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://H:\Windows\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://H:\Windows\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://H:\Windows\Orbitdownloader\orbitmxt.dll/202
    O23 - Service: Microsoft Local Alerter (aacio62aya) - Unknown owner - C:\WINDOWS\system32\quunefo.exe (file missing)

    After clicking Fix, exit HJT.


    Now we need to use ComboFix
    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box into it:
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe
    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below
    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.


    After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

    Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

    Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


    Now attach the below log:
    • C:\ComboFix.txt
    • C:\MGlogs.zip
    Make sure you tell me how things are working now!
     
  5. daniel21789

    daniel21789 Private E-2

    As you requested I have removed java 6 update 29 but the Ask toolbar is not showing in my Add/Remove Programs.It is however in my C:\Program Files.What do i do?.Should i just go ahead with the subsequent steps?
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Just continue on with all of the instructions anyway.
     
  7. daniel21789

    daniel21789 Private E-2

    HI and many apologies,was really busy and unable to post.I ran the instructions as requested.And have attached the required logs.Unfortunately the freezing persists though the frequency has reduced slightly.
     

    Attached Files:

  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Okay well this is not likely due to malware as your logs are clean now. You simple do not have enough free space on your drives for Windows to run efficiently. Your logs show
    Code:
    Item Value 
    Drive C: 
    Description Local Fixed Disk 
    Compressed No 
    File System NTFS 
    Size 19.53 GB (20,974,428,160 bytes) 
    Free Space 2.80 GB (3,001,573,376 bytes) 
    Volume Name  
    Volume Serial Number 04A372DA 
     
    Drive D: 
    Description Local Fixed Disk 
    Compressed No 
    File System NTFS 
    Size 27.35 GB (29,364,215,808 bytes) 
    Free Space 4.58 GB (4,915,757,056 bytes) 
    Volume Name  
    Volume Serial Number 6ACD4209 
     
    Drive E: 
    Description Local Fixed Disk 
    Compressed No 
    File System FAT32 
    Size 27.63 GB (29,662,265,344 bytes) 
    Free Space 5.43 GB (5,832,474,624 bytes) 
    Volume Name  
    Volume Serial Number EE9CE6A9 
     
    Drive H: 
    Description Local Fixed Disk 
    Compressed No 
    File System FAT32 
    Size 465.64 GB (499,974,897,664 bytes) 
    Free Space 12.72 GB (13,655,212,032 bytes) 
    Volume Name DANIEL 
    Volume Serial Number 1CFE0E10 
      
    Drive C which is your Windows boot drive is just way too small by todays standards and 2.8 GB of free space is no good. I don't recommend having less that 10 GB. You should reinstall Windows what you have for drive H as it would be a better drive size to use.
     

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