critical system error message about trojan infection

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Hikerboy45, Dec 24, 2007.

  1. Hikerboy45

    Hikerboy45 Private E-2

    A window keeps popping up telling me I am infected by a trojan and it wants me to download a removal tool, which turns out to be IE Defender. I gather that my IE was hijacked to go to a fake site disguised as a Microsoft/sympatico site. If you aren't aware, Microsoft Canada and Bell Sympatico went partners a couple of years ago. My original home page was www.bourque.org, a Canadian news site. On the fake site I was shown an add to download a program to optimize IE7 for use with sympatico. So I figured why not. Big mistake. After that the pop-ups started and I ended up downloading IE Defender. I uninstalled IE defender but can't get rid of the pop-ups. I guess they want you to buy the program which stop the pop-ups. I have tried almost everything, even from a thread on this site dealing with the same problem, except I'm using Windows Vista, so some of the things to be tried from that post don't work on here. Funny thing is I never use IE. I am a Firefox user. I don't know what made me open IE in the first place. And the pop-ups only occur from within windows, meaning when I open IE or anything related to windows explorer, It never happens when I open firefox or any programs.
     
  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Welcome to Majorgeeks!

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. There are instructions for running a set of scans on Vista, to gain our malware experts some needed logs.

    Run this Trojan.Win32.Agent.akk (aka IEDefender) Removal Procedure

    then continue with the below,

    READ & RUN ME FIRST. Malware Removal Guide







    *Please bare with us as this is the Christmas Holidays and all the malware experts here do the removals in their free spare time, so replies may not be as quick as normal ( do try not to bump your thread as it will take longer to get to you ), due to malware experts being with families or being full on mincepies and booze ~ Many Thanks for your understanding*
     
  3. Hikerboy45

    Hikerboy45 Private E-2

    Well that seemed to do the trick. Thanks for replying so promptly.:cool
     

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