HDDControl Malware removed, desktop still locked

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Balrog2000, Nov 23, 2010.

  1. Balrog2000

    Balrog2000 Private E-2

    Hi,

    I got a malware infection straight through Google Chrome by visiting a forum webpage. I immediatley closed everything but could not stop the germs infecting me.

    The main attraction was a fake "HddControl" app which locked down windows exporer, removing the start button and hiding the desktop and spurting fake popup messages about bogus system errors.

    I have since cleared some of this away using Malawarebyte's Anti-Malware, and although I now get the startbutton and taskbar back, my desktop is still locked, no icons are showing and the system feels slow and tampered with.

    System:

    Windows XP64 SP2
    Running AVG Free (I know it's garbage, I'll change it)

    Here is a HiJackthis! dump:
    ______________________
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 21:08:19, on 23/11/2010
    Platform: Windows 2003 SP2 (WinNT 5.02.3790)
    MSIE: Internet Explorer v7.00 (7.00.6000.17091)
    Boot mode: Normal

    Edit by chaslang: Inline HJT log removed. READ & RUN ME FIRST. Malware Removal Guide sticky not followed.


    ..and this is what MBAM had to say once I ran it again:
    _______________________________________________

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 5176

    Windows 5.2.3790 Service Pack 2
    Internet Explorer 7.0.5730.11

    Edit by chaslang: Inline MBAM log removed. Logs need to be attachments.


    I also ran SpywareDoctor, but it only give me two tracking cookie warnings.


    Any information on how this can be resolved would be greatly appreciated!
     
    Last edited by a moderator: Nov 23, 2010
    Balrog2000, Nov 23, 2010
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Please follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    chaslang, Nov 23, 2010
    #2

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