IE and Chrome dont work, Iphone isnt recognized, and more

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by striper1, Jul 23, 2010.

  1. striper1

    striper1 Private E-2

    Hi guys.

    I've stumbled across a bit of an issue with my machine. Here are the symtoms.

    -I cant use internet explorer or google chrome, but firefox works (if i try to use multiple tabs, i will sometimes get a "page load error" if i try and search something on google, but for some reason other sites are fine)

    -its terribly slow and laggy if i try and access "my computer" ...i tried to get into "add/remove" programs and it just sat there and spun.

    -my iphone isn't recognized anymore

    I ran malwarebytes, and avgfree 9.0 and nothing showed up.

    Thanks for any help or suggestions
     
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Welcome to Major Geeks!

    Go to TDSSKiller and Download TDSSKiller.zip to your Desktop
    • Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
    • Click Start > Run and copy/paste the following bold command into Run box and hit Enter.
    "%userprofile%\Desktop\TDSSKiller.exe" -v

    • Follow the instructions to type in "delete" when it asks you what to do when if finds something.
    • When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply.

    Then proceed with the below:
     
  3. striper1

    striper1 Private E-2

    Thanks for the reply.

    I hit a few snags.

    Step 3:

    -i was unable to get into my "add/remove programs". All i got was "please wait while the list is being populated..." for 30 minutes.

    -i wasnt allowed to download the latest Java version

    Step 5:

    -once again, couldn't reach add/remove programs

    Step 7:
    RootRepeal froze the computer twice and wasn't able to be run

    I found that i can now use google chrome and internet explorer. My iphone was recognized as well. I still have serious lag with "my computer" and cant access "add/remove programs".

    I will attach the logs.
     

    Attached Files:

  4. striper1

    striper1 Private E-2

    Here's the last log.
     

    Attached Files:

  5. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    Hello, striper1

    *You are behind on Win XP Service Pack updates

    Please look inside this folder and tell me what's in it. Do not click anything:
    C:\Documents and Settings\Dan\Local Settings\Application Data\ilmwlbqjw

    I strongly recommend that you clean up this account's Desktop immediately leaving only shortcut links. [ C:\Documents and Settings\Dan\Desktop ] Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least - it can have an effect on your PCs performance.

    Consider updating Mozilla Firefox (3.0.19) to the current Mozilla Firefox 3 3.6.8 Final

    If you didn't set this proxy, then do the following:
    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Then follow these instructions to remove your proxy settings:
    Proxy Server - Changing Settings

    Options:
    1. If you enter appwiz.cpl into the run box of Task Manager, "Add/Remove Programs" may appear.
    2. See if you can bring up Add/Remove programs by clicking Start, Run and entering appwiz.cpl in the run box and clicking ok.
    3. Click Start, Run, and enter sfc /scannow and click OK. There is a space after the sfc. This runs System File Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from your Windows CD if necessary, so have it handy.

    * By whatever means ( using Add/Remove Programs / CCleaner's Tools > Uninstall / Your Uninstaller! 2008 / Revo Uninstaller 1.89 ] )... you should uninstall

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).

    Please attach the new C:\MGlogs.zip file to your next reply.

    * Make sure you tell me if you had any problems running this procedure; and answer this - "What malware problems are you still experiencing?"

    dr.m
     

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