IE and Servies Apps disabled, originally had Windows AntiVirus Suite infection

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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When did the problems begin? I see a few restore points that could possibly be used. Oldest from 02/21/2014.

Based on what I see in the logs it does not appear that remaining problems are due to any malware being present. I would have to question what fixes someone was making to this PC on their own. I see registry patches in the temp folder that were probably getting used and I have no idea if someone applied patches that were not designed for this PC. Also I see that someone ran fixes using ComboFix! Why and where was this performed and under whose instructions??

And I see that Adblock, JRT and possibly more were recently run and no one here requested this.

Code:

"C:\Documents and Settings\LG\Local Settings\temp\"
adbloc~1.log  Feb 24 2014        7919  "Adblock Plus for IE_20140224123429.log"
adbloc~2.log  Feb 24 2014        2000  "Adblock Plus for IE_20140224123429_0_adblockplusie_1.0_en_us_ia32.msi.log"
bits.reg      Feb 24 2014        4200  "BITS.reg"
JRT           Feb 24 2014              "jrt"
jrt.txt       Feb 24 2014         586  "JRT.txt"
shared~1.reg  Feb 24 2014        4200  "SharedAccess.reg"
wscsvc.reg    Feb 24 2014        4200  "wscsvc.reg"
wuauserv.reg  Feb 24 2014        4200  "wuauserv.reg"

It is possibly that the remnants of other security programs along with MSE are causing problems. I saw signs of AVG in your TDSSKiller log. But I would not expect this to possibly causing internet connection problems not problems with the browsers.

Did someone attempt to use a last known good configuration too???

Let's see if we can cleanup the leftovers with ComboFix. But first, uninstall MSE right now. Also uninstall Malwarebytes.




Now we will run a small fix using ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.




Download Windows Repair by Tweaking.com and unzip the contents into a newly created folder on your desktop.

• Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
• Now select the Start Repairs tab.
• The click the Start button.
• Create a System Restore point if prompted.
• On the next screen, click the Unselect All button to first deselect all repairs.
• Now select the following repair options:
  • Reset Registry Permissions
  • Reset File Permissions
  • Register System Files
  • Repair WMI
  • Remove Policies Set By Infections
  • Repair Winsock & DNS Cache
  • Repair Proxy Settings
  • Repair Windows Updates
  • Repair MSI (Windows Installer)
• Now on the lower right side check the box to Restart/Shutdown System When Finished
• Then make sure the Restart System radio button is enabled.
• Shutdown any other programs that you are running now before continuing.
• Now click the Start button.
• Be patient while the tool repairs the selected items.
• It should reboot automatically when finished.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).



Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay this sounds like some file associations are broken.


Now run the C:\MGtools\FixFA.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator). Then reboot the PC. Check to see if there is any change with the shortcuts.

 

Perhaps you will need to post about the problems with your shorcuts in the Software Forum. If the registy fix I had you run with FixFA.bat did not correct the problem then it is not just a simple file association issue. But just for the heck of it, try running the Windows Repair program again and after it finishes reboot and then run the FixFA.bat program again. Another reboot will be needed at this point to see if there is any change.

If that does not help then it is a Windows setting problem. See the below which may be of use:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-desktop/double-click-of-mouse-on-icon-shortcuts-in-desktop/c6eaccb0-a7e4-4b2f-bd4e-2b7f1187d17e