Massive trojan attack, need assistance.

Tjens · May 8, 2010

Hello Major Geeks. I am in dire need of assistance!

I may write a lot but it is only in an attempt to explain what may be helpful to a solution. I beg of you to help me.

2 days ago my AVG free suddenly started having a violent outburst of virus warnings. Trojan spam. So I instinctly cut the internet connection...

While trying to fix my issue I borrowed my parents computer to search the internet for solutions. I tried countless solutions to seemingly related issues, and when I thought I had fixed it (after nearly a whole days work), I plugged in my net cable, only to be spammed again.
In despair I formatted my computer. That, however is not the big problem.

While I was formatting my computer I used my parents PC to download all the stuff I would need for the reinstall (drivers ect), and I wanted to transfer it to my freshly formatted computer. So I used my USB HDD to transfer it. Best as I plugged it in to my parents machine I was horrified by the sudden attack the their AVG was facing. Trojan Spam.
Then it ran cold down my back as I realized that I have now tainted their only computer, my HDD with all my most precious back up is infected - so I cant just plug it into my own PC again and start working again. I HAVE TO kill this virus attack, I can't just format my way out of it any more!

Symptoms and random clues:

- It started with the "Antimalware Doctor" malware. At least I think so, that was the only concrete evidence I had to work from.
- A whole bunch of new processes show up in task manager. Most of them not being registerd by 'AVG free', 'Ad aware' or "Malwarebytes' Antimalware". They are hiding out in my 'documents and settings/User/local settings/' as a whole lot of .exe files.
- It cuts of nearly all of the internet access. Registering here and getting this post up was a long hassle alone.
- It kills the firewall the moment I turn it on. I can keep turing it on and it keeps killing it.

I have run out of ideas, therefor I am now asking you guys. What do you need from me to help me identify and counter this horrible situation? What kind of logs do you need to better help me?

With kind regards
- Tom

PS: sorry if my english isn't the best.

TimW · May 9, 2010

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****

Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.

To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.

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Massive trojan attack, need assistance.

Tjens Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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Massive trojan attack, need assistance.

Tjens Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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