mfasa phish

Welcome to Major Geeks!

Thanks for the info; however if you wish to make sure that you are really clean, you should run the below. You could have a Master Boot Record infection as in the thread you referenced and that user never came back to finish fixing his problems and may have personal information stolen.


Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
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Yes my suspicions were correct! You do have a master boot record infection.

Now download and run the newest MGtools which was just updated. Just download and run it. I don't want you to attach a log right now. We just need the new program installed before we can do the below.

Now run the C:\MGtools\hafix.bat file ( note the name is hafix.bat this time not mbrfix.bat ) by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). When it finishes, it will pause, take note of any error message before hitting a key and then hit any key to close the command prompt window.

Now REBOOT your PC.

After reboot run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the new C:\MGlogs.zip file

Make sure you tell me how things are working now!

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Darn!!! I extremely sorry about this! :-o There was a major bug in that fix that was not found in my test machine and it affected you and 2 other users. This bug caused additional folders to be delete instead of just the HelpAssistant user account only.

I'm trying to see if there is any file recover software that could possibly be used to help recover the deleted info. Not sure if this will work. In the meantime it would be best not to install/run any additional sofware on the PC ( if that is even possible now) since it would make recovery more difficult. AgainI extremely sorry about this! :-o


However if you can install anything, see if the below will run:

Recuva (Slim)

Choose to recovery all the possible File types and then on the File location form select the option In a specific location and then click the Browse button and select C:\Documents and Settings

See if this can recover anything.