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Outlook Express Inbox Empty

Discussion in 'Software' started by kjj911, Nov 27, 2009.

  1. kjj911

    kjj911 Private E-2

    Hi! Hopefully someone can help me because I have been searching for weeks with no luck in fixing this. One day my Outlook Express 6 had a couple thousand emails and the next it is blank. I have no idea what happened. All other folders/subfolders are there and contain all their messages...it is only the Inbox that seems locked up. I did do a files search and found an Inbox.dbx that shows it contains 2,097,099KB so I am guessing that those are my hidden emails. Anyone able to help me figure out how to retrieve them back to the Inbox? By the way I am using Windows XP operating system.
    All help appreciated!!

  2. Zack Magee

    Zack Magee Post-and-Run Geek

    Don't tell me the begining, but tell me everything after the @ in your email address. like gmail.com or emailaddresses.net
  3. TeeCee

    TeeCee MajorGeek

    Hello kjj911:wave I also use OE6 and Windows XP SP3 I'll be glad to try to help you. We can trouble shoot it, if you like, and try to find the problem. May just be a setting that has changed.. Are you on a dial-up-network, or hi-speed? Yeah, I ask for a reason LOL
  4. kjj911

    kjj911 Private E-2

    Windows XP SP2
    DSL Internet
    I have several email addresses ending in sbcglobal.net and
    also used a yahoo.com one for a while.
  5. TeeCee

    TeeCee MajorGeek

    Hello, kjj911, now, if we are not interrupted again, [zDawg ], Which one is your DEFAULT mail client?? Have you checked your settings in OE? Tools> Options >General Tab. Is OE set as the default mail client? Look at the bottom, there is a button, "This application is the default mail handler". Make sure that says yes....;)

    The reason I asked about your connection, is I am on a dial up network, and from time to time, they will change a setting on the server... which will goof up my OE... ;)
  6. kjj911

    kjj911 Private E-2

    Yes OE is set as default.
  7. TeeCee

    TeeCee MajorGeek

    OK, tha tis one step :) Now, Tools > Options> Maintanance. what is checked there?
  8. kjj911

    kjj911 Private E-2

    Empty deleted items folder on exit
  9. TeeCee

    TeeCee MajorGeek

    OK, uncheck that, and check delete news messages 5 days after being downloaded. OK and close.

    My next step, would be this, since you have several e-mail addresses..:

    To show and hide IMAP folders

    When you first synchronize your Internet Message Access Protocol (IMAP) account, all the messages in all your folders will be downloaded unless you hide some of them or change their synchronization settings (for example, from All Messages to Headers Only).

    1-While you are online, click an IMAP server in the Folders list.
    Your e-mail folders will be displayed in the main window.

    2-Click IMAP Folders.
    3-In the Show/Hide IMAP Folders dialog box, select a folder, and click Hide to prevent downloading its contents. Click Show to view the folder and download its contents.
    Only the displayed folders will be downloaded when you synchronize the account.

    You can change synchronization settings to specify whether you want to download headings, full messages, or new messages only.

    One other note, .dbx folders are compacted folders...
  10. TeeCee

    TeeCee MajorGeek

    Ok, let's try this : Open IE, and let's make sure Outlook Express is your default newsreader, so that when you click a newsgroup link on a Web page or choose the newsreader command in your Web browser, Outlook Express opens.

    On the Tools menu, click Internet Options, and then click the Programstab.

    Make sure OE is the e-mail client...

    Sometimes, if a setting in IE changes, that too will change..
    Last edited: Nov 27, 2009
  11. TeeCee

    TeeCee MajorGeek

    OK, kjj911, I think I ma confusing you here.. Let's try a simpler step, and see if it solves your problem.. Try this EASY one:

    Open Outlook express, With the folder selected that should contain the missing messages (Inbox), go to View > Current View and click on "Show all messages."

    Let's see if this solves your problem, shall we? This is the simplest one.
  12. kjj911

    kjj911 Private E-2


    Uncheck empty deleted items folderon exit, and check delete news messages 5 days after being downloaded. OK and close....DONE

    On the Tools menu, click Internet Options, and then click the Programstab.
    Make sure OE is the e-mail client...DONE/WAS ALREADY

    Open Outlook express, With the folder selected that should contain the missing messages (Inbox), go to View > Current View and click on "Show all messages."...DONE/WAS ALREADY

    I have to say the IMAP did confuse me...!. because I could not find what you said to do and 2. I'm not sure I understand what exactly that would do.
    Since all the folders I have created to save various emails are still viewable under Outlook Express...that it is only the Inbox not displaying...I want to be sure nothing we are doing will cause them to be lost also.

    I have to say since you said dbx is a compressed file...all my mail folders are now dbx and since I have always said no to compressing when Outlook wanted to....I wonder if somehow the popup to compress folders accidentally got okayed thus creating this problem....like maybe the computer was shut down before it was finished which it always said not to do.

    This is the error I am now getting when trying to receive mail to the Inbox...
    An unknown error has occurred. Account: 'XXX, Server: 'pop.att.yahoo.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800C0133
    (with the xxx being in place of the account name.)

    Also, I noticed today as it goes through trying to receive email it say receiving 1 of so many messages...it just cannot receive them and gets the above error instead...so it seems to be trying.

    Thank you for all your help......it just seems like it has to be some little setting glitch somewhere but I sure have been unable to find : (
  13. TeeCee

    TeeCee MajorGeek

    Good morning kjj911, OK, we shall continue now, and with an error code, that helps a lot. I will see what I can find with that error.. The IMAP was just a suggestion, due to the fact you are using several e-mails, but not a biggie...;)

    The compacting may have went haywire, sure.. I'll see what I can find out... Give me a few minutes;)
  14. TeeCee

    TeeCee MajorGeek

    OK, kjj911, I believe we have a corrupted dbx folder. Let us try to solve this problem. ;)

    Error Number: 0x800C0133 = a corrupt Inbox.

    Move any mail you wish to save to a local folder you create. Then:

    Tools > Options > Maintenance > Store Folder will reveal the location of
    your Outlook Express files. Write the location down and navigate to it in
    Windows Explorer or, copy and paste it into Start > Run.

    In WinXP, the OE user files (DBX and WAB) are by default
    marked as hidden. To view these files in Windows Explorer, you must enable
    Show Hidden Files and Folders under Start > Control Panel > Folder Options >

    With OE closed, find the DBX file for the folder in question {Inbox.dbx} and
    delete it. A new one will be created automatically when you open OE.

    General precautions for Outlook Express:

    Do not archive mail in default OE folders. They will eventually become
    corrupt. Create your own user defined folders for storing mail and move your
    mail to them. Empty Deleted Items folder regularly. Keep user created
    folders under 100MB, and Default folders as empty as is feasible.

    After you are done, follow up by compacting your folders manually while
    working *offline* and do it often.

    Click on Outlook Express at the top of the folder tree so no folders are
    open. Then: File > Work Offline (or double click Working Online in the
    Status Bar). File > Folder > Compact all folders. Don't touch anything until
    the compacting is completed.

    Turn off e-mail scanning of outgoing messages in your anti-virus program. It is a redundant layer
    of protection that eats up CPUs and causes a multitude of problems such as
    time-outs and account setting changes. Your up-to-date A/V program will
    continue to protect you sufficiently.
  15. kjj911

    kjj911 Private E-2

    Ok...please bear with me here.....want to make sure I am doing this right.
    I created a Inbox New folder on my desktop...then found Inbox.dbx and copied all contents to the Inbox New folder....then deleted the Inbox.dbx. (Also just as a note when finding the Inbox.dbx I noticed all mail related folders were dbx..like my subfolders but there is one folder titled Inbox.bak...should that be there?

    This is as far as I went......

    What do I do next...reopen Outlook Express?
  16. kjj911

    kjj911 Private E-2

    My reply to this one hasnt shown up...said it had to be okayed. All the others posted when I sent them. I hope it gets posted and didn't get lost in cyber space.
  17. LauraR

    LauraR MajorGeeks Super-Duper Administrator Staff Member

    Hi. I just approved it. In order to make sure your posts show up, don't use all the "..." (periods) you are using in your posts. It makes them go into moderation.
  18. TeeCee

    TeeCee MajorGeek

    Hello, kjj911, I apologize for not getting back to you sooner, but this is as quick as I could get back, as my 'puter was downloading an update, and it took forever! :-o

    The .bak file is fine... Your old messages were in the .dbx , and you copied them to the desktop. Good. Now, just open Outlook, and it will re-create a new inbox.dbx . You did delete the old inbox.dbx, right?

    OK, now you should be able to import those messages into your inbox in OE.

    1. On the File menu, point to Import, and then click Messages.
    2. Select the e-mail program you want to import messages from, Inbox New folder and then
    click Next.
    3. Verify the location of your messages, desktop and then click Next.
    4.You can choose Selected Folders to import messages from one or
    more folders. click Next.
    5.. Click Finish.

    Now, your messages should be in your inbox.;)
  19. kjj911

    kjj911 Private E-2

    Hi fellow Michigander : )
    Sorry it took me so long to get back with you. I had to work today.

    Ok > I opened OE and it did create a new Inbox and downloaded all the mail I had saved on the server. Now I get a little confused with the Import of the old saved messages. I go to File, Import then Messages
    It says select the program you want to import from but Inbox New Folder is not an option so not sure what to do.

    I know we are nearing the end if you can just help me through this last part : )
    Thanks again!
  20. TeeCee

    TeeCee MajorGeek

    Good Morning kjj911:wave I see that... Hmmm..Just how big is this folder? Can you open it? If so, Try this: Right click onto any of the files, and then click send to: Send it to your e-mail address, and see if you can open it in there.. Otherwise, I'll do some more searching.. I see with my OE6 it doesn't have the desktop as an option...

    You might also try to right click and send that folder to one of your other e-mail addresses, and then import to Outlook.

    Importing items into Outlook Express
    You can easily import items from other programs into Outlook Express. These items include:

    Messages from other e-mail programs: Including Netscape and Eudora. You can also import messages from many Microsoft products, such as Outlook or older versions of Outlook Express

    I'll see what else I can find, so hang in there, I am sure this last step will be the most simple answer.;)

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