Ran procedure. Help please.

System: Dell (work provided) laptop with Windows XP service pack 2

Problem: blue screen crashes for a while, then recently freezing on startup, then recently lost sound (no speakers shown).

Procedure:

A. Downloads:
1. Adaware was unable to get an update (217 days out of date). I had uninstalled and reinstalled adaware.
2. MS Malicious spyware didn't seem to have a save option. It just ran, right at that time.
3. With spybot, I also uninstalled and put a new version on. I got a socket error #11004 with updating so was not able to update. I was unable to choose a different server (no other choices).
4. CWshred is not zipped.

B. Cleans:
1. Unable to get safe mode to work (couldn't get logon screen to work). Used "safe mode with networking" instead.
2. CCleaner gave 581 mb removed.
3. adaware gave 1001 bad objects (a lot were wub32.netsky.b) and 20 negligeable. All removed.
4. spybot: ran and immunized. Not sure how to "use help". Found one object "n-case". Removed it.
5. MS antispyware: no detects.
6. CW2shred and Kill2me: nothing found.
7. Bitdefender: found "login.lnk.A". system unable to clean...deleted.
8. Panda: 8 detects.

In normal mode after work: still got a freeze once when bringing machine up. Got a strange light blue XP screen that I'm not used to seeing at one point. Sound is still missing. Computer seems a little slow.

WHAT NOW?

(thanks in advance.)

 

Files:

 

try again

 

I don't know how to change that bit defender log into a txt file. Comes up in notepad for me. Do you need me to do something here?

Also if I need to get a better updated spybot and adaware, please suggest what to do. thanks.

 

chas???

 

• Bitdefender agree to the license and then select Scan. Save the log to a text file (it defaults to being HTML) See this link if you need help saving it to a text file, see the following: Saving BitDefender Log as Text File

Update the defiintions for Adaware and Spybot as instructed in the Read Me.

 

I can't get either SD or adaware to update. I'll redo the bitdefender scan.

 

Ok,

here's the new Bitdefender log in text format. At this point, there is nothing shown (since virus was cleaned from last scan.)

 

I am still unable to update adaware. I used the Control Panel's remove programs to delete my version. Loaded a new copy from Major geek's. But still was told that I was 218 days out of date and when I tried to update, it wouldn't do it.

FYI: Yesterday, I had removed my version of adaware (using the uninstall command with adaware), then I downloaded and installed adaware (from the Majorgeeks site).

How do I get an updated Adaware on my system?

 

Hi, I really tried to bust my butt to follow the preliminary steps. Regarding small deviations from the procedure, they were because I could not do otherwise and I've listed them here to make sure that you are aware of them (not at all to flout procedure).

Oh...and sorry for some of the non-value added posts. I just get excited about having help from you...

 

The rRead ME has instructions for updating Ad-Aware and Spybot. Read the tutorial carefully and follw the instructions step for step. ! also need your HijackThis log.

 

1. Hijack log attached.

2. Still unable to update SD or Adaware. Followed read me.

 

Ad-Aware SE Reference File

Spybot Search and Destroy Detection Update

 

Boot to Safe Mode.

Open Windows Explorer, navigate to and delete the following:

REBOOT to Normal Mode.

Follow the directions for Running Ewido Security Suite.

Post the Ewido log.

 

Updated SD and AAW. Re-ran. Found and deleted a few more things.

Performed deletions.

Ran Ewido in Safe Mode with Networking (with cable detached).

 

Ewido found and cleaned a few things.

Post a fresh HijackThis log.

How is your computer running.

 

Computer still having same issues: (speakers/sound missing, hangs on startup)

HJT file attached.

 

Your HijackThis log is clean.

You are eperienceing Hardware/Driver problems, and maybe software issues.

Uninstall your Sound card and drivers, reboot and load the sound card drivers.

You should probably post in the Software forum.

 

Thank you for your help. Will do. Out of curiousity, how bad was I infected?

 

Any infection in its own right is bad; but in comparison to some of the threads I have worked yours was mild.