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READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker)

Discussion in 'Malware Removal' started by bzarro76, Nov 23, 2011.

  1. bzarro76

    bzarro76 Private E-2

    I have followed your instructions as per thread: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker) by chaslang. Last edited by chaslang; 09-23-11 at 22:56

    http://forums.majorgeeks.com/showthread.php?t=35407

    Let me congratulate with the clarity of expression and the methodical approach to problem solving showed by chaslang. I found the guideline very useful and easy to read.

    This is what I have done. I have followed step 1 to 7 (however I missed out step 6 by mistake), so I had to start all over again from scratch after I ran Combofix.

    For the records:
    1. SUPERAntiSpyware took a staggering 3hrs to run first time. Second time it took only just over 40minutes;
    2. Malware Anti-malware took nearly 2hrs the first time. just over 30 minutes the second time.
    3. Combofix deleted some .dll the first time. Unfortunately I have no log file as I had realised i DID NOT DISBALED CD emulator then...so I started all over again.

    Results:
    Nothing was found by the various removal tools. I have attached log files to this thread for your consideration.

    Current status:
    - apparently cleaned laptop (windows xp sp3)
    - AVG 2012 re-installed with firewall.
    - Defogger still disabled
    - Settings.dat file has appeared on my desktop (I think this was created by Combofix)
    - When rebooting system the screen shows black screen with three option
    - Normal
    - safe mode
    - (cant remember the third option). Sorry. The system reboot OK. Normal mode.
    - Malware Anti-malware shows the following message even though I have removed the software from my machine using add/remove programmes. - I get a warning window saying: [Open Event], Failed to perform desired action. Error code 2.
    - no problem connecting to wi-fi and the internet after running all removal tools.

    Anyway, I would be grateful if you could look at the log files and let me know whther you have spotted any concerns that I should look into with your support.

    Appreciate your help in advance. Thank you and keep up with the very good work.
    A.
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker

    Welcome to Major Geeks!

    Please do no make your own ZIP files. Attach the logs as requested. Please attach the original C:\MGlogs.zip file as is. What you attach does not have the MGlogs.zip file required.
     
  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Re: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker

    Should not have done this as it removed the 1st log which is the most important log. Nothing should be run more than once unless requested. According to your notes, you have been running mutliple scans which is not what we want you to do. We understand that you are trying to fix your PC, but it is best and safest to only do what is instructed.;)

    Not requested and should not have been done if you are posting here for help. You should only be doing what is requested and nothing more as stated at the beginning of the instructions.
     
  4. bzarro76

    bzarro76 Private E-2

    Re: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker

    Thank you for your reply. What do you suggest me to do?
    Thank you.
    A.
     
  5. bzarro76

    bzarro76 Private E-2

    Re: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker

    MGTools attached. as requested
     

    Attached Files:

  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Re: READ & RUN ME FIRST Malware Removal Guide (incl. spyware, virus, trojan, hijacker

    Now we need to use ComboFix by sUBs

    • Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
      • If it is not on your Desktop, the below will not work.
    • Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
    • If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
    • Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:
    Code:
    KILLALL::
    
    DirLook::
    c:\documents and settings\Andrea\Application Data\No Company Name
    Folder::
    c:\windows\1C7CC8E2CFCF41E6A8637C7A45CE8A78.TMP
    File::
    c:\windows\system32\oleacc(2).dll
    c:\windows\system32\oleaccrc(2).dll
    c:\windows\system32\crypt32(2).dll
    c:\windows\system32\win32k(2).sys
    c:\windows\system32\wininet(2).dll
    c:\windows\system32\urlmon(2).dll
    c:\windows\system32\url(2).dll
    c:\windows\system32\shdocvw(2).dll
    C:\WINDOWS\pchealth\helpctr\binaries\pchsvc(2).dll
    Registry::
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
    
    • Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
    • At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
    • You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
    • Now use your mouse to drag CFscript.txt on top of ComboFix.exe

      [​IMG]

    • Follow the prompts.
    • When it finishes, a log will be produced named c:\combofix.txt
    • I will ask for this log below

    Note:

    Do not mouseclick combofix's window while it is running. That may cause it to stall.

    If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.


    I want you to run TDSSKiller so refer to the below for how to do so.

    TDSSkiller - How to run


    Please also download MBRCheck to your desktop
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

    Now run the C:\MGtools\GetLogs.bat file by double clicking on it. (Right click and run as admin if using Vista or Windows7) Then attach the new C:\MGlogs.zip file that will be created by running this.

    Let me know of any problems you may have encountered with the above instructions and also let me know how things are running now!
     

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