Removed all malware but cant surf

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by scottjamez, May 19, 2010.

  1. scottjamez

    scottjamez Private E-2

    Hey everyone.

    I have a computer I am working on, XP Home SP3. It is an HP Pavilion. At first this pc had more viruses ad spyware than any other pc I've dealt with. After two days of running every cleaning util in my arsenal I am at a point where there is no malicious software on the pc but the web browser will not surf from IE or FF.

    If I boot into Safe Mode I can surf fine with IE or Firefox. I can ping, tracert, telnet, putty (ssh connection). Everything network wise seems to be fine except the browsers. Checked my HOSTS file and it is at it's default.

    Anyone have any recommendations? I have HT log if that helps...

    Does anyone see anything that could still be hijacking the browser? I'm thinking that one of the browser hijackers that was removed left it's settings in place for both IE and FF.

    Any ideas?
     
    Last edited by a moderator: May 19, 2010
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Welcome to Major Geeks!

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.

    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:


    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this aother user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:

    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
     

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