trying to get rid of my viruses & spyware

Welcome to Majorgeeks!

You skipped step 3 of the READ ME. You have AVG7 and Symantec installed. Uninstall one. Do that NOW! Then continue.

Run the below and attach the smitfiles.txt log.

SpywareQuake Removal Procedure

Are any of the below paid versions?
Ewido
Counter Spy
Spy Sweeper

 

Okay! First uninstall CounterSpy. Then before we uninstall Ewido refer to the below link (obviously skip the install steps since you have it but check for updates) and run Ewido and attach the log:

Running Ewido Anti-Malware

Now uninstall Ewido before continuing.

Let's get an installed programs list from HijackThis too!

• Run HijackThis, click Open the Misc Tools section
• Click Open Uninstall Manager
• Click Save List (generates uninstall_list.txt)
• Click Save, to save it to a file where you can find it.
• Attach the uninstall_list.txt file to your next message.

 

Goto Add/Remove programs and uninstall the below (only uninstall these and no others):
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 4
Java 2 Runtime Environment, SE v1.4.2_06
WexTech AnswerWorks

Make sure viewing of hidden files is enabled (per the tutorial).

Please run HijackThis and click on the Open the Misc Tools Section button on the open page. Then select Open process manager on the left-hand side. Look for the following process (or processes) and one at a time kill them by selecting it and then click Kill process. Then click yes.
C:\Program Files\??mantec\mmc.exe

After killing all the above processes, click Back.
Then please click Scan and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
R3 - Default URLSearchHook is missing
O2 - BHO: Nothing - {edbf1bc8-39ab-48eb-a0a9-c75078eb7c8e} - C:\WINDOWS\system32\hpFCF5.tmp
O4 - HKCU\..\Run: [Eatw] "C:\PROGRA~1\COMMON~1\DOBE~1\rundll32.exe" -vt mt
O4 - HKCU\..\Run: [Tfrkg] C:\Program Files\??mantec\mmc.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - blank (file missing)
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - blank (file missing)

After clicking Fix, exit HJT.
Boot into safe mode and use Windows Explorer to delete (if found):
C:\Program Files\Mywebsearch(3) <--- the whole folder
C:\Program Files\MyWebSearch(4) <--- the whole folder
C:\Program Files\??mantec <--- the whole folder
C:\Program Files\Common Files\DOBE~1\rundll32.exe
C:\WINDOWS\system32\1024 <--- the whole folder
C:\WINDOWS\system32\hpFCF5.tmp
C:\WINDOWS\system32\oins.exe
C:\WINDOWS\system32\winubg32.dll

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. If it is, uncheck it and try again. Other wise open Task Manager and kill the process if running then delete the file.

Now if running Win XP goto c:\windows\Prefetch and delete all files in this folder.
Now run Ccleaner (installed while running the READ ME FIRST).

Now we need to Reset Web Settings:

1. If you have an Internet Explorer icon on your Desktop, goto step 2. If not, skip to step 3.
2. Now right click on your desktop Internet Explorer icon and select Properties. Then click the Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK. Then skip step 3.
3. If you do not have an Internet Explorer icon on your Desktop, click Start, Control Panel (for some systems it may be Start, Settings, Control Panel), Internet Options, Programs tab and then click "Reset Web Settings". Now go back to the General tab and set your home page address to something useful like www.majorgeeks.com. Click Apply. Click Delete Cookies, Click Delete Files and select Delete all Offline content too, Click OK. When it finishes Click OK.

Now reboot in normal mode and post a new HJT log.

Make sure you tell me how things are working now.

Reminder Note: Once we have determined you are malware free you will need to disable System Restore, reboot, and re-enable system restore per step 1 of the READ & RUN ME. This only applies to if using WinXP or WinMe.

 

Okay you are all clean! Now since you have a paid version of Spy Sweeper, you do not need or want to have MS Windows Defender installed. That would cause more system resources to be wasted and could cause conflicts. So uninstall MS Windows Defender but make sure you keep your subscription to Spy Sweeper and you keep it updated.

If you are not having any other malware problems, it is time to go back to step 1 of the READ & RUN ME to Disable System Restore which will flush your Restore Points. Then reboot and enable System Restore to create a new clean Restore Point.

After that, you should work thru the below link:

How to Protect yourself from malware!

Then you are ready to start normal surfing again!

 

You're welcome Derek! Surf safely!