Unless I start in safe mode system fix takes over

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.

Then you must continue on straight away with these instructions. Attach all of the requested logs once done. Thanks.


READ & RUN ME FIRST. Malware Removal Guide

 

Copy the report to notepad and attach that. You also need to be running MGtools. Save that to your root folder (* typically your C: drive ) and after running the exe, attach the log which is here -- C:\MGLogs.zip.

If you could not do "cure", then choose quarantine.

 

Try downloading SAS Portable to a thumb drive and run it from there. Attach the results.

 

If you can't start in any mode, you need to post in the software forum to try to get your system back up and booting. Have you tried Last Known Good Configuration?

 

Carbonite is only for backing up your files, not your OS> Do you have your installation disc?

 

You can operate in Admin. mode? IF so, please do the rest of the Read and Run First instructions while in the Admin. profile and get me some logs to look at.

 

It has not attached.

 

Please finish running the Read and Run First instructions and attach the requested logs. TDSSKiller did find a root kit and removed it. But I need to see the rest of the logs to know what is happening in your system.

 

I still need the rest of the logs.

 

I am not finding any malware in your logs. Tell me what issues you are still having, if any.

 

Please download and save the below tool from Grinler @ bleepingcomputer to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it. Now see if you can find the items that seemed to be missing?

You can restore the defaults for the Start Menu, Accessories and Administrative Tools as follows:

• Restore Accessories Program Files Menu with accrestore.zip for XP
  
  • Extract (unzip) the tool, double-click on it to run and ensure that the following check boxes are checked (as shown below):
  
  
  
  • Then click on the Restore button.
  
  
  Otherwise, you may just need to re-install those programs that are missing the shortcut icons.
  
  Any lingering issues should probably be addressed in the software forum.
  
  If you are not having any other malware problems, it is time to do our final steps:
  
  1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
  2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
     
     • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
     • "%userprofile%\Desktop\combofix" /uninstall
       
       • Notes: The space between the combofix" and the /uninstall, it must be there.
       • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
       
       
     
     
  3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
  4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
  5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
  6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
  7. Go to add/remove programs and uninstall HijackThis.
  8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
  9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
     
     • Refer to the cleaning procedures pointed to by step 7 of the READ ME
       for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
     • Then reboot and Enable System Restore to create a new clean Restore Point.
     
     
  10. After doing the above, you should work thru the below link:
      
      • How to Protect yourself from malware!
  
  
  Malware removal from a National Chain = $149
  Malware removal from MajorGeeks = $0