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Will not boot

Discussion in 'Software' started by Joey Jiggles, Feb 14, 2012.

  1. Joey Jiggles

    Joey Jiggles Corporal

    Hey guys,

    I have been working with TimW over in malware and he sent me here. It has gotten pretty serious. Here is a link to the thread if you want the full details: http://forums.majorgeeks.com/showthread.php?t=253393

    Here is the message I get when I start my computer:

    Windows could not start because of the following file is missing or corrupt:

    ..Now I have tried safe mode, I have tried recovery console, I have tried EVERYTHING. I feel like my computer is doomed. Looking forward to hearing your advice.

    Thank you.
  2. Nick T

    Nick T MajorGeek

  3. tgell

    tgell Major Geek Extraordinaire

    We have to see if you have any System Restore Points. Download Puppy Linux and burn the iso file with Imgburn. Boot the CD and click on the hard drive in the lower left of the screen. The hard drive should be listed as sda. You should see a folder called "System Volume Information" in the root of the drive. These contain your Restore Points. Inside this folder are a number of folders with restore... and a bunch of letters and numbers in brackets. Inside these folders are folders with a name of RP... Look for one with a date before your malware problem. Inside the RP folder is a folder called snapshot. You will have the following files.


    Do you have these files?

    If you do not see these files than we cannot try to fix the system hive. In regards to Nick T's post, the repair folder has registry hives that were created when the system was installed so those can be used if you do not see the above files but this will render a lot of programs useless that were installed after the OS.
  4. Joey Jiggles

    Joey Jiggles Corporal

    Nick: I already tried those steps. They would not work.

    Tgell: I am going to give this a shot. I took my computer by the Geek Squad yesterday because I truly thought it was done. They said it is a software issue because they opened up my computer and said it didn't seem to be anything hardware. I will let you know how your steps you have told me go.
  5. Joey Jiggles

    Joey Jiggles Corporal

    Ok so I started it up and it all seemed to go well. I had 3 drives at the bottom labeled SDA1 (54mb), SDA2 (293.4GB), SDA3 (4.6 GB). I am assuming it was SDA2 since that was 293.5 GB. Anyway, I clicked on it, found "System Volume Information" but it only had 2 things in there. 1) MountPointManagerRemoteDatabse and 2) tracking.log. That was it.

    I'm assuming this is bad news?

    I will leave this all up until further instructions. Thanks you.
  6. tgell

    tgell Major Geek Extraordinaire

    That's not good. Is this an OEM computer? I think sda3 is your recovery partition? Worse case senario, you will have to move all of your data to an external drive using Puppy and then do a fresh install. You may be able to take the computer back to a factory state using a key combination. What it is defends on the make of computer. Here is a good link on doing the data move using puppy.

  7. Joey Jiggles

    Joey Jiggles Corporal

    Well this is a very important computer since it is our main work computer. If I were to follow these steps and grab all of our documents off. What will my computer be like when I start it back up? Will all of our microsoft works and other programs be on there? Or is everything going to be gone? Also, I do not have any of my start up cds since the computer is XP and was bought back in 06.

    We are debating just taking it to the Geek Squad but that will cost $450 to have everything backed up and the computer running normal again. Plus the microsoft office package and stuff we would have to buy to put it all back on.

    What do you think?

    PS- What do you think about running the disk check on partition and seeing if that fixes the problem?
  8. tgell

    tgell Major Geek Extraordinaire

    Sorry for the late reply. I do not think a disk check will work but you can give it a try.

    If you take it back to the factory state, all programs added after purchase will be gone. If you had Works on the computer when you purchased it and it was part of the OEM package then you will still have it.

    If you take it to geek squad, they will backup the data and then do a fresh install. You will still be without programs if you do not have the install disks.

    So basically, it means using puppy to backup the hard drive, doing a factory reset and purchasing office. Or, letting Geeksquad backup the hard drive and do a factory reset and let them install everything. If you are not comfortable doing it yourself, then take it to Geeksquad or another support company. You might find that an independent will quote you a cheaper price.
  9. Joey Jiggles

    Joey Jiggles Corporal

    Thank you for your help. I read the instructions and I can handle it. I just simply copied my whole 'Documents and Settings' folder so I have all users on there to an external hard drive to play it safe (which I am doing right now). Then I am going to go to the system32 folder (as it suggests) and take the config folder to my external as well. I'm not sure how much good that will do since it is all messed up anyway.

    Is there any other folders I should take with me by any chance?

    I also spoke with Microsoft. I couldn't find the exact XP package I had on this computer but I did find Home Edition which they regenerated my product key and I found my old Microsoft Office which has a key as well. SO.. i should be almost back to normal thanks to you guys! I will let you know how it all goes. Again, please let me know if there are any other folders you would suggest I throw over to my external.

  10. tgell

    tgell Major Geek Extraordinaire

    Documents and settings backup should take care of most everything but some programs may store data in other locations. Just make sure you get everything.

    Another option would be to create an image with OSFclone. Then if you ever have to go back to the image in case you missed anything, you could use OSFmount to mount the image and get any data off.

    Is you external drive big enough to handle the data on your corrupted drive?

    Edit: to avoid this situation in the future. You may want to create regular image backups using something like Todo Backup or Macrium Reflect.
    Last edited: Feb 15, 2012
  11. Joey Jiggles

    Joey Jiggles Corporal

    I'm sort of confused on how to use those programs you told me. I feel like they are a little out of my league.

    My external drive had 133.4 GB and my full Documents & Settings file had 81GB so I have plenty. I am going to look into the config folder and get some stuff out of there and then I should be good to go. I will let you know how it goes, and then it would be nice if you could help me to prevent this in the future!

    I will hopefully be loading everything today at work and see how it goes.
  12. tgell

    tgell Major Geek Extraordinaire

    Basically what those programs do is create an image of your hard drive onto an external drive. You can create a bootable rescue disk from the program. If the hard drive fails or cannot boot, you boot from the rescue disk and the program will copy the image from the external drive to the unbootable drive or new replacement drive. After completion, the drive will boot to when the image was taken.

    So, if the computer ever becomes unbootable due to malware, you can put your computer back to a working state in a matter of minutes.

    Edit: It's always important to make sure the rescue disk boots and sees all of your drives before having to do a restore. At 133Gb, I do not think the external drive would be able to do system images.
  13. Joey Jiggles

    Joey Jiggles Corporal

    Yeah I put my external drive onto my laptop and checked to see if it showed up and it was all there! Thank you.

    Also, I am now being told I need to download Drivers. I found this help page (http://support.dell.com/support/top...A0C0937D62A8739E0401E0A55174744&isLegacy=true) and to download from this site (http://www.dell.com/support/drivers/us/en/04) after I put in my service tag. I am hoping it all goes well!

    Oh.. what is the best way for me to download these to my laptop and then take it over to my newly installed desktop? Can I simply download to my laptop, send to my external and then open them on the desktop? I hope that is how it works.
  14. tgell

    tgell Major Geek Extraordinaire

    Correct, just download the drivers onto external drive. They are self-extracting executables. Then in an admin account on the desktop, copy them and double click each one. Dell suggests installing the drives in a specific order. But, if you do not have any yellow exclamation marks in Device Manager, there is no need to install the drivers.

  15. Joey Jiggles

    Joey Jiggles Corporal

    ok great! Thank you. I will keep you posted.
  16. Joey Jiggles

    Joey Jiggles Corporal

    Well you won't believe this (or maybe you can). After waiting a few hours for the install go work. I was directed by Dell to delete all partitions on my computer and start fresh. Here is my new message from this amazing computer:

    "Setup was unable to format the partition. The disk may be damaged. Make sure the drive is switched on and properly connected to your computer. If the disk is a SCSI disk, make sure your SCSI devices are properly terminated. Consult your computer manual or SCSI adapter documentation for more information.

    You must select a different partition for Windows XP.
    To continue, press ENTER."

    Any advice?
  17. tgell

    tgell Major Geek Extraordinaire

    Try deleting the partitions and fomatting offline using the bootable version of partition wizard. Burn the iso file with Imgburn and boot the CD. It should be able to detect the drive. Delete the partitions and then repartition and format to NTFS. But before you do that, what partitions does Partition Wizard list?



    If it fails again, then your hard drive may be ready to fail. Can you get the manufacturer of the drive.
  18. Joey Jiggles

    Joey Jiggles Corporal

    Ok so I am going to burn that to the last disc I have right now! haha. I will get the list and post it back here until further instructions. Doing it now...
  19. Joey Jiggles

    Joey Jiggles Corporal


    It was hard to type up to explain and since my resolution wouldn't work I took 2 quick pics...

    Attached Files:

    Last edited: Feb 16, 2012
  20. Joey Jiggles

    Joey Jiggles Corporal

    Here you go.. sorry about that. See the pics.

    Attached Files:

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