Xp Antispyware 2012 ON Hold

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by monroeseiberling, Dec 8, 2011.

  1. monroeseiberling

    monroeseiberling Private E-2

    Last night an XP Antispyware 2012 Alert popped up on the screen. I thought it looked suspicious so I just stopped everything. A quick Microsoft Securities Essentials scan showed none of the problems that XP Antispyware claimed existed.

    Upon researching XP Antispyware on another computer I realize it is bogus. My question is, since I haven't choosen "yes or no", or responded to it in any manner is my computer already infected? What should I do next? Any chance I can just shut my computer down and it will go away or do I need to take my computer to the store to get it cleaned.

    Thanks for your help.

    Monroe
     
    monroeseiberling, Dec 8, 2011
    #1
  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Welcome to the Malware Removal Forum.

    Please read ALL of this message including the notes before doing anything.

    Pleases follow the instructions in the below link:

    READ & RUN ME FIRST. Malware Removal Guide


    and attach the requested logs when you finish these instructions.
    • **** If something does not run, write down the info to explain to us later but keep on going. ****
    • Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

    • After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
    Helpful Notes:

    1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
    2. If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
    3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only SUPERAntiSpyware and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run SUPERAntiSpyware, Malwarebytes, ComboFix and MGtools on the infected account as requested in the instructions.
    4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
    Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
    ​
     
    Kestrel13!, Dec 8, 2011
    #2
  3. monroeseiberling

    monroeseiberling Private E-2

    Kestrel 13,

    Thank you for your prompt reply. I will certainly read and perform the steps outlined in READ & RUN ME FIRST MALWARE REMOVAL GUIDE.

    However, do I leave the XP Spyware 2010 alert on my screen while I preform the steps, or do something else?

    Monroe
     
    monroeseiberling, Dec 8, 2011
    #3
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Even if you click on "Decline" or "no" or try to "X" out it will still try to install the crap. So perform a reboot and start the removal guide. :)
     
    Kestrel13!, Dec 8, 2011
    #4
  5. monroeseiberling

    monroeseiberling Private E-2

    Thanks,

    Will Do
     
    monroeseiberling, Dec 9, 2011
    #5
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    How are you getting on?
     
    Kestrel13!, Dec 11, 2011
    #6
  7. monroeseiberling

    monroeseiberling Private E-2

    Thanks for checking on me - the learning curve is comparatively steep, but I think I can do this. Spent most of yesterday backing up some things, and doing household chores in between. Also managed to tick off the first couple of items on the Malware list. I may have a few questions - will work some more tonight and will then will give you a more detailed update if that is ok.
     
    monroeseiberling, Dec 12, 2011
    #7
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    OK but keep in mind that the longer we leave it, the more the malware could take hold. ;)
     
    Kestrel13!, Dec 14, 2011
    #8
  9. monroeseiberling

    monroeseiberling Private E-2

    Kestrel13,

    Don't give up on me. Between recent surgery, holiday preparations, and some changes at work, I am having trouble finding time to work on the compromised computer.

    I did back up, downloaded and read how to run the Antivirus tools, and ran Super anti spyware. It found about a dozen viruses, and I got a message that my keyboard driver had been corrupted - leaving me without a keyboard. I panicked and seemed to have deleted the key board folder from my system. Nothing happens keyboard wise when I reboot. I can attach or insert the superantispyware log if helpful, let me know. I will be in and out of the office the remainder of this week and out of town the next.

    Do you have some suggestions for restoring the keyboard, or is it time to reinstall XP?

    Your help is greatly valued.

    Monroe
     
    monroeseiberling, Dec 20, 2011
    #9
  10. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Are you able to get hold of another keyboard for now to continue through the malware removal process?
     
    Kestrel13!, Dec 22, 2011
    #10

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