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  #1  
Old 07-28-12, 19:09
Skysarge Skysarge is offline
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Default Secondary email act password

I use Mozilla T'bird for my email accounts, primary and secondary.
I have had chronic problems with pw rejection. I posted on here about this a few times. I started getting on again off again rejection of my pw.
MY ISP AT&T techs have finally decided that the problem is with Mozilla's T'bird. T'bird's sys is rejecting the pw on my secondary account only, which is the same as on my primary account.
I got a phone number which I am not sure is Mozilla's but Ill chase that down tomorrow.
In the interim all tech support for T'bird seems to be a community forum and a FAQ section. Used that previously. Obviously not much help.
Anyone with other suggestions for troubleshooting?
Thanks

Sarge
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Old 07-28-12, 20:23
Skysarge Skysarge is offline
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Default Re: Secondary email act password

UPDATE!!!!!!!!

Now both accounts are rejecting PW!!!

Sarge
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  #3  
Old 07-28-12, 20:55
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pwillener pwillener is offline
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Default Re: Secondary email act password

Thunderbird does what every other email client does; it receives the (typed or stored) password, then sends it to the mail server for checking. The mail server responds that it either accepts or rejects the password. T'bird will give that response back to you.

I haven't used TB for several years (not because of any problems, but circumstances changed), so I don't know exactly what TB tells you when a password is rejected by the server. Do you get an error code that tells you more about why the password was rejected?

There is of course also the chance that TB was unable to connect to the mail server.
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Old 07-28-12, 23:21
Skysarge Skysarge is offline
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Default Re: Secondary email act password

It comes up first with enter password
I enter pw, it comes up "Mail server pop.att.yahoo.com responded Incorrect username or password."

If I read that correctly Yahoo is rejecting the pw?

Sarge
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Old 07-29-12, 01:44
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pwillener pwillener is offline
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Default Re: Secondary email act password

That is correct.

Are you entering that password in a browser (webmail), or in an external email client?

P.S. make sure that 'Caps Lock' is not accidentally set on your keyboard.
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Old 07-29-12, 02:25
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Earthling Earthling is offline
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Default Re: Secondary email act password

I use TBird as my primary email client with multiple accounts. Never once experienced your problem so it is either a typing problem or an AT&T/Yahoo problem. Might be worth checking you are on the latest TBird version though.
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  #7  
Old 07-29-12, 10:32
Skysarge Skysarge is offline
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Default Re: Secondary email act password

Thanks pwillener and Earthling

I use an external mail client to sign on
Problem is not using caps lock, I would have already realized that.
I need to research earlier postings. I think this is still tied to an earlier problem when I would get an error message with a code. It had something to do with Yahoo if I remember.

Sarge
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Old 07-29-12, 13:06
Skysarge Skysarge is offline
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Question Re: Secondary email act password

In what is fast becoming an exercising in futility...
I spent quite some time last evening and again today trying to solve this problem.
Have learned Mozilla and Yahoo have dismal customer centers. Took a while to find customer support on Yahoo, only to learn it is mostly prepackaged FAQ.
One suggestion is to try and access different aspects of Yahoo using a different computer or Browser. I would need to borrow another computer.
Switched to IEx to access a Yahoo site, which prompted a non recognition of my pw and username. Used Firefox and successfully logged into another Yahoo site.
I saw an ad for the Browser Safari, now with a Beta version for MS Win.
Any problem anyone would know of with downloading it so I can try to log onto Yahoo through it?
Thanks,
Sarge
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  #9  
Old 07-29-12, 14:11
Skysarge Skysarge is offline
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Default Re: Secondary email act password

Disregard question, I forgot about Google Chrome, will use it to check Yahoo.
Sarge



Quote:
Originally Posted by Skysarge View Post
In what is fast becoming an exercising in futility...
I spent quite some time last evening and again today trying to solve this problem.
Have learned Mozilla and Yahoo have dismal customer centers. Took a while to find customer support on Yahoo, only to learn it is mostly prepackaged FAQ.
One suggestion is to try and access different aspects of Yahoo using a different computer or Browser. I would need to borrow another computer.
Switched to IEx to access a Yahoo site, which prompted a non recognition of my pw and username. Used Firefox and successfully logged into another Yahoo site.
I saw an ad for the Browser Safari, now with a Beta version for MS Win.
Any problem anyone would know of with downloading it so I can try to log onto Yahoo through it?
Thanks,
Sarge
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  #10  
Old 07-29-12, 20:53
Skysarge Skysarge is offline
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Cool Re: Secondary email act password

FLASH...Interrupting this program with an important announcement.
Queried Mozilla T'bird, never got a response.
Tried Yahoo, chased all over their sites for help. They have no direct support, utilize FAQ's. Toll free phone disconnected. FAQ's did not answer problem. They offer a "contact Yahoo" option. That recycles FAQ page up again. Found a leave-problem-message,-we'll-get-back text section. Not sure what their time frame for getting back is.
Three hours yesterday, including on phone TS with AT&T UVerse tech's, and about two today, finally got tech to understand my problem. Not sure if problem was beyond scope of yesterday's tech, or my command of English was.
Once communication glitch was overcome, AT&T had the problem fixed within 30 minutes. (Not holding my breath it is fixed fixed, or a temporary patch. They even offered to help with any other computer matters I might have. Opted not to take advantage of that offer.
I might add I pay a fee for this service. Hate to think what it would have entailed or cost otherwise.

Sarge
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Old 07-30-12, 00:18
Skysarge Skysarge is offline
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Default Re: Secondary email act password

FLASH 2...

Would you believe....?
It is rejecting the password again.
This is about the 4th or 5th time it has been "fixed" only to reoccur
I am considering letting my 6-year old grandson fix it. He can't do any worse.
Any geeks want a job? AT&T's don't seem to know what the ***** they
are doing

Sarge
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  #12  
Old 07-31-12, 17:45
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plodr plodr is offline
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Default Re: Secondary email act password

When you go here https://login.yahoo.com/config/login...ntl=us&.src=ym
and type in your username and password, what happens?

If you can't get in, why waste more time?
Go here
https://edit.yahoo.com/forgotroot?do...rtner=&intl=us
and follow the links for I'm having trouble with my password. They'll ask you your secret question and answer I assume then either tell you the password or assign you a new password.
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