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  #1  
Old 09-11-12, 04:43
IDDQD IDDQD is offline
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Default malware removal

hey guys

just completed all the scans

i had babylon search and a few others over the years and i had removed babylon or so i assume but somehow got it back and another one the other day
i do download files (apps movies etc)
ive had this computer for like 2 years maybe not sure and always had norton on but never done anything more than the weekly scan
so any help would be amazing
cheers
Attached Files
File Type: log HitmanPro_20120911_1905.log (1.3 KB, 2 views)
File Type: txt TDSSKiller.2.8.8.0_11.09.2012_18.28.10_log.txt (138.9 KB, 2 views)
File Type: txt RKreport[1].txt (5.1 KB, 2 views)
File Type: zip MGlogs.zip (318.3 KB, 2 views)
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  #2  
Old 09-11-12, 14:20
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Default Re: malware removal

Please attach the log from running MBAM.
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  #3  
Old 09-12-12, 02:17
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Default Re: malware removal

apologies
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File Type: txt mbam-log-2012-09-11 (18-15-28).txt (5.2 KB, 1 views)
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  #4  
Old 09-12-12, 03:11
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Default Re: malware removal

Before we continue I would like for you to use MSConfig to put this machine back into normal start up mode

Uninstall the below.
  • Ask Toolbar

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate this 1 detection:
  • [STARTUP][SUSP PATH] HP SimpleSave Monitor.lnk @Luke : C:\Users\Luke\AppData\Roaming\HP SimpleSave Application\StartHelper.exe -> FOUND
Place a checkmark each of these items, leave the others unchecked.
Now press the Delete button.
When it is finished, there will be a log on your desktop called: RKreport[2].txt
Attach RKreport[2].txt to your next message. (How to attach)
Do not reboot your computer yet.


C:\Users\Luke\AppData\Local\Savings Sidekick <--- Delete this folder.

Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Vista and Windows 7 users Right-click OTL and choose Run as Administrator)
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

Attach both of these logs into your next reply.
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  #5  
Old 09-12-12, 03:31
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Default Re: malware removal

how do i find the ask tool bar?
its not in my add/removal programs
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  #6  
Old 09-12-12, 03:59
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Default Re: malware removal

Skip that step for now and we will dig deeper later with a third party uninstaller.
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  #7  
Old 09-12-12, 04:16
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Default Re: malware removal

not sure why i have 2 RK reports but there they are
Attached Files
File Type: txt Extras.Txt (64.4 KB, 1 views)
File Type: txt OTL.Txt (90.1 KB, 2 views)
File Type: txt RKreport[2].txt (5.1 KB, 1 views)
File Type: txt RKreport[3].txt (5.2 KB, 1 views)
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  #8  
Old 09-12-12, 13:32
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Default Re: malware removal

Use this to get rid of ASK if it shows

Try Revo Uninstaller.

I am not seeing signs of Babylon.
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  #9  
Old 09-12-12, 17:22
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Default Re: malware removal

thank you
found and deleted all traces of ASK
anything else?
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  #10  
Old 09-13-12, 03:19
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Default Re: malware removal

How is everything running? You said Babylon was annoying you.
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  #11  
Old 09-13-12, 07:24
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Default Re: malware removal

yer seems good thanks
how do i return the computer back to the way it was? ie back to the normal settings?
is it just do the opposite to what i did before?
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  #12  
Old 09-13-12, 13:21
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Default Re: malware removal

If you are not having any other malware problems, it is time to do our final steps:
  1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware. You can uninstall RogueKiller and HitManPro.
  2. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
  3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
  4. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
  5. Go to add/remove programs and uninstall HijackThis.
  6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
    related to MGtools and some other items from our cleaning procedures.
  7. After doing the above, you should work thru the below link:


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Malware removal from MajorGeeks = $0
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