IE9 and Chrome not connecting to the internet

Welcome to Major Geeks!

Sounds like you may have gotten a proxy server setup in your browsers which you don't need and this is why you cannot connect. You can check in your browsers for this but even if you remove it, it may just come back after the next reboot unless your PC is cleaned of the junkware that is hooking this into your browers. Hence the below is recommended.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide


and attach the requested logs when you finish these instructions.

• **** If something does not run, write down the info to explain to us later but keep on going. ****
• Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

• After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!

Helpful Notes:

1. If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
3. If you cannot seem to login to an infected user account, try using a different user account (if you have one) in either normal or safe boot mode and running only RogueKiller and Malwarebytes while logged into this other user account. Then reboot and see if you can log into the problem user account. If you can then run the rest of the READ & RUN ME FIRST instructions on the infected account.
4. To avoid additional delay in getting a response, it is strongly advised that after completing the READ & RUN ME you also read this sticky:
   • Don't Bump! It Only Hurts You!!!

Any additional post is a bump which will add more delay. Once you attach the logs, your thread will be in the work queue and as stated our system works the oldest threads FIRST.
​

 

You're welcome.

It's is not true that you are using AVG. Per your logs you are using Norton Internet Security and AVG has never been on this PC!

Before we get started, you need to run MSconfig and put your PC into normal startup mode. MSconfig should not be used as a long term startup manager. It is a tool for debugging problems only.

Uninstall the below programs. If you do not find them or they will not uninstall, just keep going.
Java 7 Update 55
Viewpoint Media Player

Now install the current version of Sun Java from:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

Make sure that when you install the new version of Java that you uncheck the Install the Ask Toolbar junkware checkbox. Also if it asks if you want to install McAfee Security Scan Plus that you uncheck this too. You do not need to add these unncessary items and to your PC. Also just in case Oracle changes the Java installation in the future to possibly install other junk, uncheck all but just installing Java.
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {95B7759C-8C7F-4BF1-B163-73684A933233} - (no file)
O2 - BHO: Toolbar BHO - {d3b02e0d-c0a3-4fcf-9a3e-82e6002a19c3} - C:\PROGRA~1\TVvie_4g\bar\1.bin\4gbar.dll
O3 - Toolbar: TVvie - {5fc8ff1f-c136-4abb-9a78-9c7cd19d21e2} - C:\Program Files\TVvie_4g\bar\1.bin\4gbar.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - (no file)

After clicking Fix, exit HJT.

Please download OTM by Old Timer and save it to your Desktop.

• Run OTM.exe by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).
• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe

:Services
TVvie_4gService
 
:Files
C:\Program Files\TVvie_4g
C:\Program Files\MyWebSearch
C:\ProgramData\APN
C:\Users\James\AppData\Local\APN
C:\Windows\Tasks\Regwork.job
C:\Users\James\AppData\Roaming\DriverCure
C:\Users\James\AppData\Roaming\Registry Mechanic
C:\Users\James\AppData\Roaming\Systweak                                             
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PC Fix Speed
C:\Users\James\AppData\Local\Temp\*.*

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{2E9937FC-CF2F-4F56-AF54-5A6A3DD375CC}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{DB507187-9746-458C-97DA-C458131EEDE7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\FocusInteractive]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Fun Web Products]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59C7FC09-1C83-4648-B3E6-003D2BBC7481}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68AF847F-6E91-45dd-9B68-D6A12C30E5D7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170B96C-28D4-4626-8358-27E6CAEEF907}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D1A71FA0-FF48-48dd-9B6D-7A13A3E42127}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{DDB1968E-EAD6-40fd-8DAE-FF14757F60C7}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F138D901-86F0-4383-99B6-9CDD406036DA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDLl32Policy\f3ScrCtr.dll]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{08858AF6-42AD-4914-95D2-AC3AB0DC8E28}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\MyWebSearch]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2ff49ed5-a3ef-410b-918e-97deceb5996d}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Systweak]
[-HKEY_USERS\.DEFAULT\Software\VNT]
[-HKEY_USERS\S-1-5-18\Software\VNT]
[-HKEY_USERS\S-1-5-21-4206345346-978924409-1380415989-1000\Software\Conduit]
[-HKEY_USERS\S-1-5-21-4206345346-978924409-1380415989-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{54425F44-454D-4F5F-5637-7A786E7484D7}]
[-HKEY_CLASSES_ROOT\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}]
[-HKEY_CLASSES_ROOT\CLSID\{147A976F-EEE1-4377-8EA7-4716E4CDD239}]
[-HKEY_CLASSES_ROOT\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}]
[-HKEY_CLASSES_ROOT\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}]
[-HKEY_CLASSES_ROOT\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}]
[-HKEY_CLASSES_ROOT\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}]
[-HKEY_CLASSES_ROOT\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}]
[-HKEY_CLASSES_ROOT\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}]
[-HKEY_CLASSES_ROOT\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}]
[-HKEY_CLASSES_ROOT\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}]
[-HKEY_CLASSES_ROOT\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}]
[-HKEY_CLASSES_ROOT\CLSID\{A4730EBE-43A6-443e-9776-36915D323AD3}]
[-HKEY_CLASSES_ROOT\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}]
[-HKEY_CLASSES_ROOT\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}]
[-HKEY_CLASSES_ROOT\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}]
[-HKEY_CLASSES_ROOT\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d3b02e0d-c0a3-4fcf-9a3e-82e6002a19c3}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{5fc8ff1f-c136-4abb-9a78-9c7cd19d21e2}"=-
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
"Tabs"="res://ieframe.dll/tabswelcome.htm"
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Note: That JRT may reset your home page to a google default so you will need to restore your home page setting if this happens.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Attach JRT.txt to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• the JRT.TXT log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

But WHY? I did not ask you to install it and as I stated previously you already have Norton Internet Security installed!!!! You now have two antivirus programs installed.

So now you need to uninstall both of them and then reboot your PC. After reboot, you need to do the below so we can check status.


Make sure that you do the below from Normal Boot mode not safe boot mode like with your last logs.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

C:\MGlogs.zip

And remember per the READ & RUN ME FIRST's early instructions, you are only supposed to be doing what we request and nothing else which is the reason I said WHY? to you installing AVG.

 

Okay Norton did not uninstall properly so let's try running the below to finish cleaning it up.

Download and run the below:

http://www.majorgeeks.com/files/details/norton_removal_tool.html

Then reboot your PC. After reboot, continue with the below instructions.

Run OTM.exe by right clicking on it and select Run As Administrator

• Copy the lines from the below codebox to the clipboard by highlighting ALL of them and pressing CTRL + C
  (or, after highlighting, right-click and choose Copy): Do not include the word Code: which is just a title line of
  the code box

Code:

:Processes
explorer.exe


:Services
gupdate
gupdatem
gusvc
NIS
Symantec RemoteAssist


:Files
C:\Users\James\AppData\Roaming\Symantec
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Internet Security
C:\Program Files\Norton Internet Security
C:\Windows\Tasks\Google Software Updater.job
C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

:Reg
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{602ADB0E-4AFF-4217-8AA1-95DAC4DFA408}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6D53EC84-6AAE-4787-AEEE-F4628F01010C}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}"=-
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"CCleaner Monitoring"=-
"WMPNSCFG"=-

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"Windows Defender"=-
"HP Software Update"=-
"Adobe ARM"=-

[HKEY_USERS\S-1-5-21-4206345346-978924409-1380415989-1000\Software\Microsoft\Windows\CurrentVersion\run]
"CCleaner Monitoring"=-
"WMPNSCFG"=-
:Commands
[purity]
[EmptyTemp]
[start explorer]
[Reboot]

• Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar
  ) and choose Paste.
• Now click the large button.
• If OTM asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
• Close OTM.

Now navigate to the C:\_OTM\MovedFiles folder ( assuming your Windows drive is C). This is where your log will be
saved in the form of Date and Time mmddyyyy_hhmmss.log. Just look for the most recent .log file. Attach
this log file to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, Win7 or Win8, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• the C:\_OTM\MovedFiles log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. Your logs are clean.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
3. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
4. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
5. If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
9. If you are running Win 8, Win 7, Vista, Windows XP or Windows ME, do the below to flush restore points:
   • Refer to the instructions for your WIndows version in this link: Disable And Enable System Restore​
   • What we want you to do is to first disable System Restore to flush restore points some of which could be infected.
   • Then we want you to Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely!