Avast realtime shields disabled by itself

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by bras33, Oct 17, 2011.

  1. bras33

    bras33 Private E-2

    Hello, can someone read my logs??? Avast Internet security disabled by itself. Maybe it's nothing but I wanna be sure. I am attaching the logs. RootRepeal won't run... Thanks
     

    Attached Files:

  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are all clean and they also appear to show your protection is enabled.

    Are you still having a problem with Avast? If so, uninstall it, reboot, and then reinstall.
     
  3. bras33

    bras33 Private E-2

    How can that be possible???? The real-time shields cannot turn off by themselves. There must be something. Are there any other scans: bios scan? or whatever other scans? Thanks
     
  4. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Possible software error/bug. A new update issue.

    You did not answer my questions!

    But let's run the below two scans to check a little deeper.

    Goto the below link and follow the instructions for running TDSSKiller from Kaspersky
    Now please also download MBRCheck to your desktop.

    See the download links under this icon [​IMG]
    • Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
    • It will show a Black screen with some information that will contain either the below line if no problem is found:
      • Done! Press ENTER to exit...
    • Or you will see more information like below if a problem is found:
      • Found non-standard or infected MBR.
      • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
    • Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
    • MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
    • Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )
     
  5. bras33

    bras33 Private E-2

    I did not realize I left the question unanswered. Now I am not having any problem. But at one time the avast logo at the bottom right showed a yellow triangle for a reason I do not know. Right now everything seems to work fine. I am attaching the logs... Thanks.
     

    Attached Files:

  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    These logs are also clean. This along with the fact the problem is no longer occurring just agrees with what I said before about not being a malware problem. You just had a temporary issue with Avast.


    Since you are not having malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. .
    10. After doing the above, you should work thru the below link:
     
  7. bras33

    bras33 Private E-2

    Thank you very much!!!
     
  8. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    You're welcome. Surf safely!
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds