need help with removing a virus or malware

Are you still missing your desktop icons and programs in the start menu? If you are, please run this:
Please download and save the below tool from Grinler @ bleepingcomputer to your Desktop or anywhere else you can find it ( if the Desktop is not showing )

http://download.bleepingcomputer.com/grinler/unhide.exe

Now run it. Now see if you can find the items that seemed to be missing?

Now let's see if we can get Combo to run:
* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
Driver::
iqjdazrk
zedwuedk
File::
C:\Documents and Settings\All Users\Application Data\2dR85LBoe1wT5F
C:\Documents and Settings\All Users\Application Data\~2dR85LBoe1wT5F
C:\Documents and Settings\All Users\Application Data\~2dR85LBoe1wT5Fr
C:\WINDOWS\system32\drivers\iqjdazrk.sys
C:\WINDOWS\system32\drivers\zedwuedk.sys
C:\WINDOWS\Temp\datBE.tmp
C:\WINDOWS\Temp\datC0.tmp
C:\WINDOWS\Temp\datC2.tmp
C:\Documents and Settings\you\Local Settings\Temp\2089881152.dat
C:\Documents and Settings\you\Local Settings\Temp\215871.mst
C:\Documents and Settings\you\Local Settings\Temp\446.tmp
C:\Documents and Settings\you\Local Settings\Temp\7.dir
C:\Documents and Settings\you\Local Settings\Temp\57.tmp
C:\Documents and Settings\you\Local Settings\Temp\A94.tmp
C:\Documents and Settings\you\Local Settings\Temp\A95.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAX12E.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAX130.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAX50.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAX54.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAX94.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAC5.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAC8.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAD4.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAD6.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXADD.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAE4.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAE7.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXAEE.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXD5C.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXD66.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXD6B.tmp
C:\Documents and Settings\you\Local Settings\Temp\AAXD6D.tmp
C:\Documents and Settings\you\Local Settings\Temp\D28.tmp
C:\Documents and Settings\you\Local Settings\Temp\FC4B.tmp

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe

* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Note: If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Then let's use Avenger:

Download The Avenger by Swandog46 to your Desktop.

See the download links under this icon
Extract avenger.exe from the Zip file and save it to your desktop.

1. Run avenger.exe by double-clicking on it.
2. Click OK at the warning to continue to use The Avenger
3. Do not change any of the check box options!
4. Shut down your protection software now to avoid possible conflicts.
5. Copy everything in the Quote box below, and paste it into the Input script here: part of The Avenger
   
6. Now click the button
7. Click Yes to the prompt to confirm you want to execute.
8. Click Yes to the Reboot now? question that will appear when The Avenger finishes running.
9. Your PC should reboot, if not, reboot it yourself.
10. A log file from The Avenger will be produced at C:\avenger.txt and it will pop-up for you to view when you login after reboot.
11. Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Just a couple of things to clean up. However, you may need to reinstall some programs that may have become corrupted by the infection. You also may need to take you install disc and go to run / and type in:
sfc /scannow
to try to replace any corrupted system files. ( You also may want to post in the software forum for additional assistance ).

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

NOTE: HJT may popup an error about the AppInit_DLLs line. Ignore it and click OK to continue.

After clicking Fix, exit HJT.

Now use windows explorer to find and delete:
C:\Documents and Settings\you\Local Settings\Temp\57.dir

Tell me what other issues you are still having.

 

Go to the below link and follow the instructions for running TDSSKiller from Kaspersky

• TDSSkiller - How to run

Be sure to attach your log from TDSSKiller

Please also download MBRCheck to your desktop.

See the download links under this icon

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

 

You need to cure or quarantine those Hard disc infections. Re-run TDSSKiller and fix them. Then reattach a new log.

 

Leave them in quarantine for now. What malware issues are you still having, if any?

 

So things are running well but you are missing all your files in the Admin. panel?

You can restore the defaults for the Start Menu, Accessories and Administrative Tools as follows:

• Restore Accessories Program Files Menu with accrestore.zip for XP
  
  • Extract (unzip) the tool, double-click on it to run and ensure that the following check boxes are checked (as shown below):
  
  
  
  • Then click on the Restore button.
  
  

Tell me if that works.

 

If you need any more assistance with restoring your shortcut and icons, please post in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!

Malware removal from a National Chain = $149
Malware removal from MajorGeeks = $0


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