Counterspy issue

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Wideguy, Sep 12, 2007.

  1. Wideguy

    Wideguy Private E-2

    OK, maybe I'm especially thick...

    I'm working through the steps of the malware removal guide. I have an XP home machine. (Blech, Home.) So I have downloades all the apps reccomended.

    I rebooted in Safe
    Ran ccleaner
    Ran Spybot - Found 142 items, 13 with reg entries. Allowed it to auto fix.
    Reboot, Re-ran ccleaner and Spybot. No items found.
    Reboot, re-run CCleaner
    Run Counter Spy but when i open i don't see any options, no pull downs. Only a splash image with "Scan Now" a grayed out "Results" button, and "Exit.
    Run scan, finds 133 items, 2 reg entries. Still no menus pull downs or anything visible. "Results button is available so i click it. New screen shows blank. No indication of the 133 threat items. I click word link for Quarantine and apply that but it applies to nothing, since there are no threats listed anymore.
    I even rebooted in regular mode and under View there is no "View Scan Log"

    What am i missing? And if it's something really n00b, feel free to cyber dope slap me.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Have you ever used CounterSpy in the past? Either way, uninstall it now! And then use AVG Antispyware instead. Make sure when you come back to post the results that you post in your original message thread: http://forums.majorgeeks.com/showthread.php?t=137208
     

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