Massive virus?? Possible google redirect?

Okay let's try this one more time with another change to the fix. Also I suggest that to avoid having to keep redownloading OTL.exe, just save a backup some where that you can recopy from.


Double-click OTL.exe to start the program.

• Copy and Paste the following code into the Custom Scans/Fixes textbox. Do not include the word Code

Code:

:processes
:otl
@Alternate Data Stream - 816 bytes -> C:\WINDOWS\1151866976:2682738619.exe
@Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\Temp:DFC5A2B2
O2 - BHO: (Spybot-S&D IE Protection) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll (Safer Networking Limited)
O2 - BHO: (IMVU Inc Toolbar) - {90b49673-5506-483e-b92b-ca0265bd9ca8} -  File not found
O2 - BHO: (Searchqu Toolbar) - {99079a25-328f-4bd4-be04-00955acaa0a7} -  File not found
O2 - BHO: (Search Toolbar) - {9D425283-D487-4337-BAB6-AB8354A81457} -  File not found
O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} -  File not found
O3 - HKLM\..\Toolbar: (IMVU Inc Toolbar) - {90b49673-5506-483e-b92b-ca0265bd9ca8} -  File not found
O3 - HKLM\..\Toolbar: (Searchqu Toolbar) - {99079a25-328f-4bd4-be04-00955acaa0a7} -  File not found
O3 - HKLM\..\Toolbar: (Search Toolbar) - {9D425283-D487-4337-BAB6-AB8354A81457} -  File not found
O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} -  File not found
O3 - HKLM\..\Toolbar: (no name) - 10 - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (IMVU Inc Toolbar) - {90B49673-5506-483E-B92B-CA0265BD9CA8} -  File not found
O3 - HKCU\..\Toolbar\WebBrowser: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} -  File not found
 
:services
6018a844
 
:files
C:\WINDOWS\1151866976
C:\ComboFix
 
:commands
[PURITY]
[EMPTYTEMP]
[RESETHOSTS]
[REBOOT]

• Then click the Run Fix button at the top.
• Click the OK button.
• OTL may ask to reboot the machine. Please do so if asked.
• The report should appear in Notepad after the reboot. Just close notepad and attach this log form OTL to your next message.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

If you right click on the file and select Properties, what do you see as far as file attributes show?

Also look at the Security tab and see if you have full permissions on the file.


Do you have all of your important data backed up? It may be necessary to reinstall this PC, but I want to try making a CD to run scans while Windows has not been booted. While this can sometimes help to get us started, it can also remove system files that have become infected which could result in a PC being unbootable.

 

Hmmm! You may be in big trouble. Since nothing seems to run properly and you cannot even use a CD, we are running out of options. Perhaps you could make a bootable USB flashdrive and boot from it. You would have to purchase one though since you stated in a previous message that you do not have a USB flashdrive. The below instructions from BitDefender are for making a Rescue USB device.

BitDefender Rescue USB



Also please do the below right now before even looking into this Rescue USB stuff.


Download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1

Download Mirror #2

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  Code:

  :regfind
  6018a844
  1151866976
  2682738619
  1151866976:2682738619.exe
  :dir
  C:\_OTL /s
   
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. You can just close this notepad window since the log is already saved on your Desktop. Be patient! It may look like it is not doing anything, but it takes awhile for this to scan thru your whole system look for matches.
• Please attach the SystemLook.txt log found on your Desktop to next reply.

 

Also please try to run McAfee Stinger as per the below.


Please download McAfee Fake Alert Stinger to your desktop.
See the download links under this icon:

Double-click stinger.exe to run (Vista and Win7 right-mouse click and select Run as Administrator)



Stinger opens
Note: Double-check that your C: drive is in the Directories to scan: area.


Click the Scan Now button

When the scan is complete, at the top of the Stinger window..
go to File > Save report to file
stinger.txt will be created on your desktop
Attach stinger.txt to your next message.

 

And here are a couple more things to do that may help us to find some additional info.



Please download and run Win32kDiag per the below instructions:

• Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
• Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log

C:\win32kdiag.exe -f -r


Now we need to scan the system with this special tool.

• Please download Junction.zip and save it to your root folder (C:\Junction.zip)
• Unzip it and put junction.exe in the root folder (C:\junction.exe)
• Now click Start => Run... => Copy and paste the following command in the run box and click OK:
  
  cmd /c junction -s c:\ >C:\log.txt
  ​
• A command prompt window opens and also a license agreement from SysInternals will appear.
• Accept the license agreement and the scan will begin.
• Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes).
• NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.

 

Okay those two new logs provided us with some key information on this infection. Let's see if we can start to fix those items. Odds are that once we get a few of these removed that many other tools will be able to run.


Run avenger.exe by double-clicking on it.

• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now rerun SystemLook, Win32diag and try Junction again with same instructions as previously given.


Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


Then attach the below logs:

• C:\avenger.txt
• new logs from SystemLook, Win32Diag, and Junction if they ran
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Quickly give the below a try.

Now run the C:\MGtools\FixACLS.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then see if Junction.exe will run.

 

Also do the below.

• Delete any copies of ComboFix.exe that you have
• Also delete the C:\ComboFix folder
• Now redownload combofix.exe and save to your Desktop
• Try to run ComboFix. Let me know what happens.

 

Okay, did you see message # 65. I want you to do that and see if ComboFix will run.

If not, please reboot into safe mode and see if ComboFix will run.

 

You're welcome.

Excellent. It was able to get some of the things we needed to get and I was adding to another fix. While I work up another fix to try with ComboFix. Please run TDSSkiller right now and attach a new log. If it finds anything, fix it and then immediately reboot. And then come back for the next fix.

 

Yes that is what this infection does. It will sometimes allow you to run a program only one time and from then on it is blocked. You will notice in the below that I'm deleting everything related to Junction. You will have to download it to try again.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Now please also download MBRCheck to your desktop.


See the download links under this icon

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

The below little fix with ComboFix will address this by removing the security center entry for AVG.

You need to remember to tell me how things are working. Your logs are looking pretty good now.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: (no name) - {472734EA-242A-422b-ADF8-83D1E48CC825} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll (file missing)
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll (file missing)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll (file missing)

After clicking Fix, exit HJT.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!


Also redownload Junction now and see if you can get it to run.

 

Delete all files/folders related to Junction. Redownload and then retry.

Possibly your D drive. Let it install.

 

I'm going to assume that you have junction.exe in your root folder so try the below.


Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The purple is merely informational.

C:\junction.exe <-- Tell me what error messages, if any, you see. You should just see instructions on how to use.

Right click on them and select Properties, then click the Security tab. In the security tab make sure that your user account has full permissions.

 

Yes! It can take a long time to run while check all files and folders on your PC.

Reopen the command prompt window and this time enter the below command and wait for the scan to finish ( you will see the prompt return ). Observe the space before and after the -s and also a space before the >.


C:\junction -s c:\ >C:\log.txt

 

Please tell me exactly which items you mean.

 

Yes this is what we are looking for and it is the reason that you cannot delete the files.

Hangon while a think about an attempt to fix this.

 

Okay, first I need you to get the new version of MGtools on your PC so do the below while I continue to prepare the next stage of your fix. Just do what is shown here. I do not need a new log from MGtools right now.


Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

 

Okay now make sure that you have installed the new version of MGtools as requested before doing the below.



Now we need to reset the permissions altered by the malware on some files.

• Download and save inhertit.exe to your Desktop: Inherit.exe
• It must be in your Desktop or the below fix will not work!

Now run the C:\MGtools\FixPerm.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

• A command prompt window opens and also a license agreement from SysInternals will appear for Junction.
• Accept the license agreement and the scan will begin.
• Wait until it finishes we can take a while to run since it scans your whole harddisk. e patient and don't do anything else while it is scanning.
• The command prompt window should close when it finishes.
• While this is running, you will get several/many popups that have a title Finish and say OK. Just click the OK button each time. This is an indication that it has found a file and has attempted to fix permissions. Depending on how many files that need to be fixed, you could get only a few or many of these popups.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay now let's do the below with WIn32Kdiag as we have done a few other times:

Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log

C:\win32kdiag.exe -f -r


I also want to try uninstalling a few programs if they are still installed. Are any of the below still installed? If yes, then uninstall them. If not we will try deleting what we saw of them.

SUPERAntiSpyware
Spybot



Now uninstall ComboFix using the below (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

• Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
• "%userprofile%\Desktop\combofix" /uninstall
  • Notes: The space between the combofix" and the /uninstall, it must be there.

Now run avenger.exe by double-clicking on it.

• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).





Then attach the below logs:

• the new Win32kDiag log
• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please attach the last log from Win32kDiag. I'm suspecting that at least that one folder ( C:\WINDOWS\$NtUninstallKB14243$ ) is still going to be there and hidden and locked.

 

Excellent! That folder is gone now too.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

We will use ComboFix to try and force it out.

You are talking about a different PC?? Shortcuts are .lnk files. However there are infections that can add .lnk to the end other file types. If you think this PC is having a problem due to an infection. Run the cleaning procedure on it, and start a NEW thread for it.


Since we removed ComboFix, redownload and save the below current version to your Desktop:

combofix.exe



Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If after running Combofix you discover none of your programs will open up because you recieve the following error: Illegal operation attempted on a registry key that has been marked for deletion then you will need to reboot your computer which will normally fix this problem.

Then attach the C:\ComboFix.txt log
Did that help?

 

ComboFix removed more that was remaining.

Names are not always that useful since every scanning tool can use different invented names. But one of the names being used to reference the type of infection you had is ZeroAccess which is a recent form of infecton using rootkit type processes to hide and block removal.

Thanks! We have varying amounts of damage and flooding depending on where you live and the elevation. Many people are still without power and quite a few are without homes due to flooding.