Need help in choosing software!

I'm a part-time secretary for a surgeon. To make billing and scheduling easier, I suggested that we use cloud based apps. My boss said she'll consider it once I've made a proposal. I've done loads of research and I've finally narrowed my search to just two. I'm really having a hard time deciding so please help me out.

I'm choosing between this one from HealthFusion and this one from NueMD. My boss already uses the EHR system by HealthFusion. NueMD on the other hand has lots of good reviews online. Given these factors, which one do you think would most likely get her approval?

Suggestions, feedback, additional info are all welcome. Thank you.

 

ownthree...

Hopefully, someone familiar with the software will come along, as I am not. However, I have a couple of things you might want to look into or think through:

1. Have you looked into support for the programs?
2. Is there a trial version of the softwares, so you can familiarize yourself with the differences?

If you can document that support is better for one of the programs than the other, that would I am sure go over well with your boss. Is one more supported with video demos and instructionals on YouTube? Are there downloadable .pdf instruction manuals for using the software? How helpful is each program's help section?

Also, documenting samplings of the reviews could be very beneficial with your boss for making your case. For example, if the rarer problems associated with one of the softwares are perhaps extreme, that could be a major concern. What comes to my mind is lost data or difficulty backing up data...this kind of thing. At any rate, I think documenting the reviews that best support your conclusion about which is best would be very beneficial.

One thing you might look for is support forums. Taking a look around could bring some knowledge as to the problems users are having with the software. Looking over a forum and the activity there might give you some indication of what challenges to expect from using the software. Mention of security problems would be a big red flag I should think.

If you have Excel, perhaps you could make a small table and rate the systems (based on available information) over a number of categories and then present that to your boss. Here are some cats that I am thinking of right off the top of my head:

Reviews
Help
Online Instructionals
Security
Data Backup
Ease of Use
Program Reliability
Ease of Initial Setup

Hope this helps some. I don't know anything about the softwares...:-o

 

Wow. I really appreciate your helping me out. Thank you!

I've decided for now that we use the one by HealthFusion since we already use it. There should be some benefit since it's made to go together with their EHR. Don't you think so?

Also, I believe she mentioned once how she liked how this company was quick to reply to our concerns. That's what you meant right? I did check out if they have a trial or demo and they do! So I'm going to go with this one first.Wish me luck!

 

ownthree...

Those sound like solid reasonings for your recommendation. YW and good luck with the software...

 

Thanks again. I might post some more details if needed. Just in case someone might find it useful.